When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform you booked through and your selected payment option. Below, we've outlined the refund timelines for each booking platform.

Holidu Bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Booking.com Bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Airbnb Bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in their Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Factors That May Affect Your Refund

Several factors may impact the refund amount and timing:

• Cancellation policy: The property's cancellation policy determines what portion of your booking fee is refundable.
• Timing of cancellation: Refunds are processed only after the cancellation request is confirmed.
• Bank processing time: After the refund is issued, it may take 2 to 4 business days to appear in your account, depending on your financial institution.
• Currency conversion: If you paid in a different currency, conversion rates may affect the final refunded amount.

My Refund Has Not Arrived

If you have not received your refund within the expected timeframe, please:

1. Check your email for refund confirmation details and the expected arrival date.
2. Verify with your bank that the refund has not been deposited. Processing times can vary by financial institution.
3. Contact customer support with your booking reference number and details about the cancellation. We are here to help.

Need More Help?

If you have additional questions about your refund or need further assistance, please don't hesitate to contact our customer support team. We're ready to help resolve your refund inquiry as quickly as possible.