When will I receive my refund for a cancelled booking?

If your reservation has been cancelled, the timing of your refund depends on which platform you booked through and the payment option you selected. Here's what you need to know.

Holidu Bookings

If you booked directly through Holidu and selected "Pay On Arrival" at checkout, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Booking.com Bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On Arrival"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Airbnb Bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in their Help Center articles on how refunds work and how long it takes to receive a refund.

What affects my refund amount?

The refund amount you receive depends on the cancellation policy of the property you booked. Different properties have different cancellation policies that determine how much of your payment is refundable. Check your booking confirmation or property listing to review the specific cancellation policy that applies to your reservation.

My refund hasn't arrived yet

If you have not received your refund within 4 business days of cancellation, please check with your bank first, as processing delays can sometimes occur on their end. If your bank confirms the funds have not been received, contact our customer support team with your booking confirmation number for further assistance.