Where can I find the cancellation policy for my booking

Understanding the cancellation policy for your booking is important for planning your stay. Here's how to easily locate this information on Holidu and Booking.com.

Finding the cancellation policy on Holidu

Before you book

When searching for a property on Holidu, you can view the cancellation policy before completing your reservation:

1. Enter your travel dates in the search bar
2. Select a property from the results
3. Scroll down to the House Rules section on the property page
4. Look for the cancellation policy box
5. Click More Details to view the complete cancellation terms specific to your selected dates

After you book

Once you have completed your booking, you will receive a confirmation email from Holidu with all the details of your stay. In this email, locate the Cancellation section to find the specific cancellation policy for your reservation. You can refer to this email at any time.

Finding the cancellation policy on Booking.com

Before you book

When booking through Booking.com, you can check the cancellation policy during the search and booking process:

1. Enter your check-in and check-out dates
2. Select your desired property
3. In the Your Choices section, review the cancellation options that apply to your specific dates
4. This section will indicate whether you can cancel for free or if any fees apply

After you book

After completing your reservation on Booking.com, you will receive a confirmation email with all booking details. The Cancellation section of this email clearly lists the cancellation policy for your reservation, allowing you to reference it whenever needed.

Key information about cancellation policies

Cancellation policies can vary based on several factors:

• The specific property you are booking
• Your check-in and check-out dates
• The time of year you are traveling
• Any special offers or deals applied to your booking

Always review the cancellation policy for your specific travel dates before completing your reservation, as policies may differ depending on when you plan to stay.

Accessing your cancellation policy anytime

Your confirmation email is the most reliable place to find your booking's cancellation policy. Keep this email in a safe location for future reference. If you cannot find your confirmation email, check your spam or promotions folder, or contact the booking platform's customer support team for assistance in retrieving your booking details.