Where can I find the cancellation policy for my booking

Finding your cancellation policy on Holidu

Understanding your cancellation policy is important before confirming your booking. Here's how to locate it on Holidu:

Before you book

1. Enter your travel dates by selecting your check-in and check-out dates
2. Browse to the property you're interested in
3. Scroll down to the House Rules section on the property page
4. Look for the cancellation policy information displayed in a dedicated box
5. Click on "More Details" to view the complete cancellation terms and conditions

After you book

Once you've made your reservation, you'll receive a confirmation email from Holidu. This email contains all the details of your stay, including your specific cancellation policy. Look for the "Cancellation" section in your confirmation email to review the exact terms that apply to your booking. You can refer to this email at any time to check your cancellation policy.

Finding your cancellation policy on Booking.com

If you're booking through Booking.com, you can find your cancellation policy through the following steps:

Before you book

1. Enter your check-in and check-out dates to view availability
2. Look at the "Your Choices" section on the property listing page
3. Review the cancellation options displayed, which will show whether you can cancel for free or if cancellation fees apply to your specific dates

After you book

Your confirmation email will include all booking details. The cancellation policy specific to your reservation will be clearly listed under the "Cancellation" section of this email for your reference.

Finding your cancellation policy on other booking platforms

While booking through alternative platforms, cancellation policies are typically found in similar locations:

Before you book

1. After entering your travel dates, navigate to the property details page
2. Locate the "Things to Know" or similar information section
3. Find the cancellation policy subsection
4. Click "Show More" or "See Details" to view the complete cancellation policy with all terms and conditions

After you book

Check your confirmation email for the cancellation policy details. The email will contain a dedicated section outlining your specific cancellation terms, allowing you to reference this information whenever needed.

Key information about cancellation policies

Cancellation policies vary by property and may change based on your booking dates. It's essential to review the policy before completing your reservation. The cancellation policy will specify:

• Whether cancellations are free or subject to fees
• The deadline for cancellation without penalties
• Any partial or full refund details
• How refunds are processed and timeline for receiving them

Always keep your confirmation email accessible, as it serves as your reference document for the cancellation policy terms that apply to your specific booking.