What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue quickly.

Check Your Booking Details

Before taking further action, verify the key information in your booking confirmation email or account:

• Check-in time: Confirm you are arriving within the allowed time window. Properties have specific check-in hours.
• Access instructions: Review how to access the property, such as key collection, lockbox codes, or host meeting arrangements.

Contact the Property Owner or Manager

If you cannot access the property or need clarification on instructions, reach out to the host immediately:

• Use the contact details provided in your booking confirmation email to call or message the host.
• Clearly explain the issue, such as a missing key, non-working lockbox code, or unavailable host.
• Most hosts respond quickly to check-in problems.

Contact Holidu Customer Support

If the host is unavailable or unable to help, Holidu's customer support team can assist you:

• Have your booking confirmation number, property name, and check-in instructions ready.
• Clearly describe your check-in issue.
• Contact Holidu Support for immediate assistance.

Prevent Check-In Problems

• Confirm check-in details before your trip, including time, location, and access instructions.
• Keep your host's contact information readily available.
• Notify the host in advance if you expect to arrive late to ensure access arrangements are in place.