Where Can I Find My Check-in Instructions?

Finding your check-in instructions is simple and straightforward. Holidu provides your check-in details through multiple convenient channels, ensuring you have all the information you need before your arrival.

Check Your Booking Confirmation Email

The easiest way to find your check-in instructions is to look in your email inbox. After you complete your booking, Holidu sends you a confirmation email that contains all your essential check-in information, including:

• The exact address of your accommodation
• Key collection instructions
• Access details and entry procedures
• Contact information for the host

If you cannot find the confirmation email in your inbox, be sure to check your spam or junk folder, as it may have been filtered there by mistake. Search for emails from Holidu to locate it quickly.

Use the Holidu App or Website

You can access your check-in details anytime by logging into your Holidu account:

1. Open the Holidu app or visit Holidu.com
2. Log into your account using your email and password
3. Navigate to the "Bookings" section
4. Select your reservation from the list
5. View all your check-in details, including the property address and key collection instructions

This method is particularly helpful if you need to reference your check-in information multiple times or want to review it on the go using the mobile app.

Contact the Host Directly

If you have not received your check-in details as your arrival date approaches, you have the option to contact the host directly. Your booking confirmation contains the host's contact information, which you can use to reach out with any questions about check-in procedures.

Most hosts are responsive and will provide detailed check-in instructions promptly to ensure a smooth arrival experience.

What to Do Before You Arrive

To ensure a hassle-free check-in experience:

• Review your check-in instructions at least 24 hours before arrival
• Note any special access requirements or security codes
• Confirm the exact check-in time with the host if needed
• Save the host's contact information in case you need to communicate during arrival
• Take screenshots or download your booking confirmation for easy reference

Common Check-in Questions

What time can I check in?
Check-in times are typically in the afternoon (around 3:00 PM or 4:00 PM), though this varies by property. Your booking confirmation will specify the exact check-in time for your reservation.

What if I arrive early?
If you need early check-in, contact the host in advance through your booking details. Early check-in availability depends on the host's schedule.

How do I collect the keys?
Key collection instructions are included in your check-in details email. This might involve picking up keys from the host, a key box, a local office, or using a digital lock code.

What should I do if I cannot find my check-in instructions?
Check your email spam folder first, then log into your Holidu account and review your booking details. If you still cannot locate the information, contact the host directly using the contact details in your booking confirmation.

Having your check-in instructions readily available ensures you can arrive at your accommodation with confidence and begin enjoying your stay right away.