Who can I contact in case of an emergency?

Your safety is our top priority. In any emergency situation, it's crucial to know exactly who to contact and what steps to take. This guide will help you understand the emergency contacts and procedures available to you during your stay.

Immediate action: Contact local authorities first

In situations where your safety is at risk or in the event of an emergency, you should contact local authorities or emergency services immediately. This is always your first course of action to ensure prompt assistance from professionals trained to handle emergencies in your location.

Emergency contacts by situation

Health and medical emergencies

If you are experiencing a medical emergency during your stay, call emergency services immediately. At the same time, please keep your host informed of the situation so they can offer support and assistance if needed.

In the European Union, for serious medical conditions such as stroke, heart attack, or severe accidents, summon an ambulance by calling 112. This is the universal emergency number across the EU for ambulance, fire department, and police services.

Major urgent events and safety threats

In the event of a serious event that represents danger, theft, illegal activities, or related security concerns, contact the local authorities as your first course of action. Once you have contacted emergency services, inform your host about the situation so they are aware and can provide any additional support.

Major urgent events that warrant immediate police contact include:

• Theft or burglary
• Physical threats or violence
• Illegal activities
• Break-ins or property damage
• Any situation where you feel unsafe

How our support team can help

Beyond contacting local authorities, our specialized support team is available 7 days a week for emergencies. We're here to guide you through any issues that arise during your stay and provide additional assistance or resources you may need.

Our team can help you by:

• Providing guidance during an emergency situation
• Assisting with communication between you and your host
• Offering additional resources or alternative accommodation if necessary
• Helping document incidents if needed

Key takeaway

Always remember: in any true emergency, contact local emergency services first by calling the appropriate emergency number for your location. For EU countries, this is 112. After contacting authorities, inform both your host and our support team so we can provide additional assistance and support.