Who can I contact in case of an emergency?

In situations where your safety is at risk or in the event of an emergency, it is crucial to contact local authorities or emergency services immediately to ensure prompt assistance. Your safety is our top priority, and knowing who to reach out to can make all the difference.

Immediate Emergency Response

If you are experiencing a life-threatening situation or immediate danger, always contact local emergency services first. Do not delay in reaching out for professional help.

Emergency Services Contact Information

In the European Union: Call 112 — the universal emergency number for ambulance, fire department, or police. This number is available 24/7 and can be used for serious conditions including stroke, heart attack, severe injuries, or accidents.

In other regions, contact your local emergency number immediately. Emergency numbers vary by country and region, so it is important to know the correct number for your current location.

Health and Safety Concerns

Medical Emergencies During Your Stay

If you are experiencing a medical emergency during your stay:

• Contact local emergency services or call an ambulance immediately
• Inform your host of the situation so they can offer additional support and assistance
• Provide emergency responders with clear information about your location and symptoms

Do not wait to contact emergency services. Professional medical help should always be your first priority in health-related emergencies.

Major Urgent Events and Safety Issues

Serious Incidents Requiring Immediate Action

In the event of serious events that represent danger, including theft, illegal activities, or other safety-threatening situations, we strongly recommend contacting local authorities as your first course of action.

Report serious incidents to:

• Local police or law enforcement
• Emergency services in your area
• Property management or your host (after contacting authorities, if safe to do so)

Support from Our Team

Additional Assistance Available

Beyond contacting local authorities, our specialized support team is available 7 days a week for emergencies. We are here to guide you through any issues and provide additional assistance once you have contacted the appropriate local emergency services.

Reach out to our support team for help coordinating with local authorities or managing the situation, but remember that emergency services should always be your first contact in life-threatening situations.

Key Reminders for Emergency Situations

• Always contact local emergency services first in life-threatening situations
• Know your emergency number before you need it — in the EU this is 112
• Inform your host of medical or safety emergencies when it is safe to do so
• Provide clear information to emergency responders about your location and the nature of the emergency
• Contact our support team for additional assistance and guidance after emergency services have been notified

Your safety and well-being are paramount. When in doubt, always err on the side of caution and contact emergency services immediately.