Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

How do I rate my stay on Holidu?

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest rating and 5 is the highest. You can also provide subscores for specific categories such as location, cleanliness, description accuracy, and value for money. The overall property rating is calculated by averaging all individual scores submitted by guests.

What additional information can I include in my review?

Beyond your ratings, you can add written comments about your stay. We also welcome information about your travel party type, such as whether you traveled as a family, couple, or solo traveler. This helps other guests better understand how the property suits different types of visitors.

Who Can Leave a Review?

Who is eligible to leave a review on Holidu?

Only guests who have booked and completed a stay through Holidu can leave a review. If you booked through a partner website, their review terms and conditions will apply instead of Holidu's guidelines.

Can I submit a review anonymously?

Yes. Reviews can be submitted anonymously or with your first name and the first initial of your last name, giving you privacy options when sharing your experience.

How can I edit or delete my review?

To edit or delete a review you've submitted through Holidu, please contact our Customer Service team. They will be happy to assist you with any changes to your review.

What Reviews Do We Display?

Which reviews appear on Holidu property pages?

We display reviews from both Holidu guests and trusted partner websites to give potential guests a comprehensive picture of each property. You may see individual reviews with written text and ratings, aggregated ratings compiled from multiple guests, and additional information about reviewers such as their travel party type or country of origin.

How are reviews sorted and filtered?

Reviews are sorted by date of booking and whether they include written text. Additional filters such as guest type or rating score may be available to help guests find the most relevant reviews for their needs.

Why do some negative reviews not appear on a property listing?

For fairness to property owners, negative reviews below a certain score are only displayed if the property has at least two reviews. This prevents a single low rating from unfairly representing a property's overall quality.

Review Compliance Standards

What types of content are not allowed in reviews?

Reviews must not contain illegal activity references, politically or religiously sensitive remarks, promotional content, external links, personal details such as email addresses or phone numbers, profanity, hate speech, threats, violent content, fake or spam content, impersonation of others, host-written reviews, or incentivized reviews. We take these standards seriously to maintain the integrity of our review system.

What kind of reviews do you encourage?

We encourage honest, travel-related feedback that reflects your genuine experience. Relevant experiences that help other guests make informed decisions and original, unbiased content from real guests are highly valued. Your opinion matters whether positive or negative, as long as it meets our compliance standards.

Translations Disclaimer

Are reviews translated into other languages?

Reviews may be automatically translated using DeepL. Please note that Holidu and DeepL do not guarantee the accuracy or reliability of these translations. If you notice a translation error, you can contact our Customer Service team for assistance.