Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted. You can also leave subscores for specific categories such as location, cleanliness, description accuracy, and value for money. Additional comments about your stay or type of trip (such as family, couple, or solo travel) are welcome and help other guests make better decisions.

Who Can Leave a Review?

Can I leave a review? Only guests who booked and completed a stay via Holidu can leave a review. You can submit your review anonymously or with your first name and the first initial of your last name. If you booked through a partner website, their review terms and conditions will apply instead.

How do I edit or delete my review? To edit or delete a review you submitted through Holidu, please contact our Customer Service team for assistance.

What Reviews Do We Display?

What types of reviews will I see? We show reviews from both Holidu guests and trusted partner websites to give you a complete picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer information such as travel party type or country of origin.

How are reviews sorted? Reviews are sorted by date of booking and whether text is included. Other filters like guest type or rating score may also be available. For fairness, negative reviews below a certain score are only displayed if a property has at least two reviews.

Review Compliance Standards

We want all reviews to be genuine, respectful, and helpful. Your opinion matters, whether positive or negative. However, all reviews must meet our compliance standards.

What is not allowed in reviews?

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details such as emails, phone numbers, or names
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of others
• Host-written reviews or incentivised reviews

What kind of reviews do we encourage? We encourage honest, travel-related feedback that shares relevant experiences to help other guests. Please provide original, unbiased content from your real stay.

Translations Disclaimer

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations. If you notice any translation issues, please contact our Customer Service team.