Welcome to the account verification FAQ for Holidu hosts. Here you'll find answers to the most common questions hosts ask during verification, so you can get set up quickly.

Why won't my document upload work, and what can I do?

If your document upload fails, make sure the file is clear, legible, and in an accepted format: JPEG, JPG, PNG, or PDF. Screenshots of ID documents are not accepted. If the problem continues, try a different web browser or contact Holidu support through the contact form in your Holidu account.

• Accepted formats: JPEG, JPG, PNG, or PDF.
• Maximum file size: 15 MB for photo IDs and bank statements, and 30 MB (PDF only) for registration and constitutional documents.
• Minimum file size: 100 KB (1 KB for PDFs).
• Screenshots of ID documents are not accepted by Adyen.
• If the issue persists, try a different web browser.
• If you still can't upload, reach out to Holidu support through the contact form in your Holidu account.

Why was my ID document declined, and what can I do?

An ID document is usually declined because it doesn't meet the verification requirements. Check that your document is not expired, is a physical photo ID, and matches the name you entered during registration. The name on your ID must match exactly, so if your name differs (for example, after marriage), the check will fail.

• The document must not be expired.
• The machine-readable zone must be visible, if applicable.
• It must be a physical photo ID. Digital IDs are not accepted.
• If the document has a signature field, it must be signed.
• The name on the ID must exactly match the name provided during registration.

Accepted photo ID types:

• Passport: the data page with photo, details, and machine-readable zone visible.
• National ID card: front and back, each side uploaded as a separate file.
• Driver's license: front and back, each side uploaded as a separate file.

The uploaded document must be a full-color, straightened image with all corners and edges fully visible. It must be a photo or scan of the physical ID, not a screenshot, printout, or photo of a screen.

Considerations for France: French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years. This extension does not apply to IDs issued to minors or to other document types.

Considerations for Greece: We recommend using your passport for identification.

What is my individual tax ID, and why is it needed?

Your individual tax ID is a personal tax identification number that Adyen may require as part of identity verification. It is separate from any business tax ID or VAT number. The format depends on your country, as shown in the table below.

If automatic verification of your tax ID fails, you may be asked to upload an official document issued by a government authority that shows your name and tax ID number.

Can I use a joint bank account for payouts?

Yes, a joint bank account can be used for payouts. You will need to provide proof that shows the names of both account holders so that the account can be verified and processed.

Where can I find my business registration details?

Your business registration details appear on an official document issued by a public authority, government agency, or judicial authority, typically the local commercial register. The document must be no older than 12 months, or it must include a signature and a state-of-affairs date within the last 12 months. It must show your legal entity name (not your trading or doing-business-as name) and your registration number.

Make sure your business name, registration number, and other details match your official documents to avoid delays.

What business registration details are required in each country?

The required documents and numbers vary by country. Use the lists below to identify what you need.

Austria

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (e.g. FN123456m)
• Tax ID: Steuernummer (e.g. 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)

Croatia

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, Potvrda o Registraciji Obrta
• Registration number (organizations): MBS (Matični broj subjekta trgovačkog suda) (e.g. 080020970)
• Registration number (sole proprietorship): MBO (Matični broj subjekta trgovačkog suda) (e.g. 12345678)
• VAT number: PDV Id. Broj OIB (e.g. HR94577403194)

France

• Trade and company register (a free download of the Trade Register extract is possible)
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, or URSSAF/INSEE extract
• Business registration number: SIRET number (e.g. 542051180-00066)
• VAT number: Numéro de TVA (e.g. FR12999999999)

Germany

• Trade Register (a free download of the Trade Register extract is possible)
• Constitutional document: Gewerbe Anmeldung (GewA 1 or 2), Gewerbeschein, or Handelsregisterauszug. All pages of the constitutional document, including the signature page, must be uploaded.
• Business registration number: Handelsregisternummer (e.g. HRB 154165)
• Tax ID: Steuernummer (e.g. 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.