How do I change my bank details?

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process yet, you will not be able to add or update your IBAN at this time. In most cases, we have not collected your bank details. You will only be able to add or update your IBAN once you complete the Adyen bank account verification process.

To get started with account verification, refer to these helpful resources:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host
• Account Verification - FAQs

Changing Bank Details for Verified Accounts

If your account has already been verified by Adyen, you can update your bank details by following these steps:

1. Log in to your account
2. Click on the Holidu Logo in the top right corner
3. Click on "Account"
4. Scroll down to Bank information
5. Click on "Edit"

A new window will open with your Adyen verified bank details tab. Click on the right-hand side, delete your current IBAN number, and add your new IBAN number.

Important requirements:

• The bank account holder and your Holidu account owner must be the same person or company
• For company accounts, the bank account name must match the company name registered in your Holidu account
• Holidu only issues payments to EUR accounts
• Your IBAN can be found in your e-banking platform and on your account statements

Verification methods:

Instant Verification (not available in Greece, Austria, or Italy):

• Search and select your online banking provider
• Log into your online banking account through our verified partner, Tink
• Your banking login data will not be stored for security reasons

Manual Verification:

• Enter your details and upload a bank document as proof
• The document must be issued within the last 12 months and show your name and visible IBAN
• For non-EU residents, the document must display the bank location
• Verification may take up to 72 hours

Important to know:

• An International Bank Account Number (IBAN) is used worldwide to identify individual bank accounts
• The new bank account must belong to the Holidu account holder
• We can only modify the IBAN for the person or company we have signed the agreement with
• Bank account proof must be clear, visible, and recent—such as an official document where both the bank account holder name and IBAN are clearly visible
• If you change your IBAN alongside other account details, it may take some time for these updates to appear in your PMS