How can I contact Customer Service?

We're here to help! As a Holidu host, you have multiple convenient ways to reach our Customer Service team. Whether you need assistance with bookings, property configuration, or complex host support, we offer several contact methods available throughout the week.

Important Information Before Contacting Us

When you reach out to our Customer Service team, please always provide your Property ID. This helps us locate your information quickly and resolve your questions or concerns more effectively.

If your request is related to a specific booking, please also include the Booking ID. With these details, we can assist you more promptly and accurately.

Contact Methods Available

Phone Support

Our phone lines are available 7 days a week. The hours and support focus vary depending on your needs:

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available for pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Property Configuration & Listing Support

For assistance with amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Advanced Host Support

For complex or escalated property issues requiring specialized assistance.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based communication.

Availability: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines:

• Text messages only – calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Holidu Host Assistant

For quick answers and support, you can also access the Holidu Assistant directly from your host dashboard at https://host.holidu.com/app/assistant.

Which Contact Method Should I Choose?

The contact method you choose depends on your needs and preference:

• Phone: Best for urgent matters or complex issues requiring real-time discussion with our support team
• WhatsApp: Ideal for quick questions and flexibility in communication when you prefer text-based support
• Host Assistant: Perfect for immediate self-service answers to common questions

Tips for Faster Support Resolution

To ensure we can help you as quickly as possible, please follow these tips when contacting us:

• Have your Property ID ready before contacting us
• Include your Booking ID if your inquiry relates to a specific reservation
• Clearly describe your issue or question
• Specify which language you prefer to communicate in
• Be ready to provide any relevant details about your property or booking

Our dedicated Customer Service team is committed to providing you with prompt and helpful support in multiple languages. Whether you prefer to speak with someone directly via phone, communicate through WhatsApp, or get instant answers through our Host Assistant, we're here to support your success on Holidu.