You can contact Holidu Customer Service as a host in three ways: through the Holidu Assistant, by phone in your preferred language, or by WhatsApp text message. To get faster help, have your Property ID ready, and add your Booking ID if your question concerns a specific reservation.

Ways to Contact Holidu Customer Service

• Holidu Assistant: Get quick answers and support through the Holidu Assistant.
• Phone: Speak directly with our team. Phone support is available seven days a week, and the hours depend on the language and type of request.
• WhatsApp: Send text messages to our Customer Service team. Calls are not possible through WhatsApp.

Holidu Assistant

The Holidu Assistant is the fastest way to find answers to common host questions. Open the Holidu Assistant from your host account at any time.

Phone Support

Choose the phone line that matches your request. Call the number in your preferred language to reach a team member who can help you.

Booking Inquiries, Payments, Modifications, Cancellations and Complaints

This line covers pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET, Monday to Sunday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET, Monday to Sunday

• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Call this line for help with amenities, property descriptions, pricing changes, and other listing modifications.

Hours: 9:00 AM – 6:00 PM CET, Monday to Sunday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

Use this line for complex or escalated property issues that need specialized attention.

Hours: 9:00 AM – 6:00 PM CET, Monday to Friday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team by WhatsApp. This channel supports text messages only.

• Availability: 09:00 – 18:00 CET
• WhatsApp number: +49 1579 2347507

Please keep these points in mind when using WhatsApp:

• Calls cannot be received via WhatsApp.
• Always include your Booking ID and Property ID in your message.
• This number is for hosts only. Please do not share it with guests.

Information to Have Ready Before You Contact Us

Providing the right details helps us find your information quickly and resolve your request more effectively.

• Property ID: Always include this when contacting us.
• Booking ID: Include this if your request relates to a specific booking.

For more self-service guidance, visit the Holidu Help Center.