Who can I contact in case of an emergency during the weekend?

We understand that emergencies don't wait for business hours. If you experience an urgent issue during the weekend, Holidu's Customer Service team is available to help you through multiple contact channels. This guide explains how to reach us and what to expect during weekend support hours.

Weekend Emergency Contact Methods

During weekends, our Customer Service team handles urgent requests related to your bookings, including guest issues, cancellations, and other emergencies. You can reach us via phone, the Holidu assistant, or WhatsApp.

Phone Support Available on Weekends

Our customer service team is available by phone during the following times and in multiple languages:

Weekend Phone Support Hours

• Saturday: 12:00 – 20:00 CET
• Sunday: 16:00 – 20:00 CET

Phone Numbers by Language

• German: +49 89 628 26202
• English (UK): +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571

WhatsApp Support on Weekends

For text-based emergencies, you can also contact us via WhatsApp during weekend hours.

WhatsApp Availability

• Saturday: 16:00 - 20:00 CET
• Sunday: 16:00 - 20:00 CET

WhatsApp Number: +49 1579 2347507

Important Note: WhatsApp support is for text messages only. Calls cannot be received via WhatsApp. This contact is exclusively for hosts and should not be shared with guests.

Holidu Assistant

You can also access support through the Holidu assistant, which is available 24/7 for immediate assistance with your urgent requests.

Information to Include When Contacting Us

To ensure we assist you quickly and efficiently, always include the following information in your message or call:

• Your Booking ID
• Your Property Name
• Your Property ID

Weekday Support for General Inquiries

From Monday to Friday, our team is available again for general inquiries about your property and Holidu's services. Weekend support is reserved for urgent, booking-related emergencies.

Additional Resources

For comprehensive information about all available contact methods and extended support hours, please visit:

• How can I contact Customer Service?
• How can I get support with an on-site emergency?

Summary

When facing an emergency during the weekend, you have multiple options to reach Holidu's support team: phone during specific hours, WhatsApp for text messages, or the Holidu assistant for 24/7 access. Always have your Booking ID and Property ID ready to expedite the resolution of your issue.