What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your payout and their refund are determined by the cancellation policy attached to that specific reservation. Holidu handles all refund processing automatically—you won't need to process refunds yourself.

How Cancellations Are Processed

Guest Initiates the Cancellation

The guest must cancel directly through the booking channel where they reserved (Holidu, Airbnb, Booking.com, Vrbo, or another platform). The system automatically applies the cancellation policy associated with their booking.

Your Cancellation Policy Determines the Payout

Each booking has a specific cancellation policy that defines whether the guest receives a full, partial, or no refund based on the cancellation timing. Your payout as the host is calculated according to this same policy. Common policies include:

• Flexible: Full refund up to a certain number of days before check-in
• Moderate: Partial refund depending on cancellation timing
• Strict: Limited or no refund after a certain date

You Receive a Cancellation Notification

Once the guest cancels, you'll receive an email notification with cancellation details. Log into your Holidu host account to review the specific cancellation policy applied and any payout updates in your Bookings section.

What Happens to Your Calendar

When a cancellation is confirmed, the dates automatically become available for new bookings. Your calendar updates immediately, allowing you to accept new reservations for those dates right away.

Key Points to Remember

• The cancellation policy set at the time of booking determines all refunds and payouts
• You are not responsible for processing guest refunds—Holidu handles this automatically
• Check your Bookings section in your host account to review the specific cancellation policy for any reservation
• Your calendar updates instantly once a cancellation is confirmed

Where to Find Cancellation Policy Details

To view the cancellation policy for any booking, log into your Holidu host account, navigate to the Bookings section, and scroll down within the booking details to see the Cancellation Policy listed for that specific reservation.