If a guest cancels, the cancellation policy selected at the time of booking applies. This policy determines the guest's refund and your payout as the host. You do not need to issue a refund yourself, because Holidu processes all refunds automatically according to that policy.

How are cancellations handled?

1. The guest cancels through the booking channel. Guests must cancel directly on the channel where they booked, such as Holidu, Airbnb, Booking.com, or Vrbo. The cancellation policy attached to the booking is applied automatically.
2. The cancellation policy determines the refund. Each policy sets whether the guest receives a full, partial, or no refund, depending on when they cancel. Your payout follows the policy set for the property.
3. You receive a notification. You will get an email confirming the cancellation.

Where can I find the cancellation policy for a booking?

Log in to your Holidu account, go to the Bookings section, and open the booking details. The cancellation policy is listed within each booking's details.

What happens to my calendar after a cancellation?

Once the cancellation is confirmed, the dates are automatically marked as available for new bookings.

Key considerations

• Your payout depends on the cancellation policy and when the guest cancels.
• Guest refunds are issued automatically, so no manual action is needed.
• Check your Holidu host account for the cancellation details and any payout updates.