Host cancellation requests typically require official documentation that supports the reason for cancelling a confirmed booking. Submitting clear, dated proof helps Holidu review your request quickly and fairly.

What proof is needed for a personal emergency or health issue?

• Medical certificate
• Doctor's note
• Hospital discharge papers
• Official documentation confirming the illness or emergency

What proof is needed if a natural disaster affects the property?

• Photos of the property damage
• News reports, official weather alerts, or civil authority statements (for example, evacuation orders)
• Insurance claim or service provider reports (optional but recommended)

What proof is needed for concerns about guest behaviour?

• Screenshots of guest behaviour or messages raising valid concerns
• References to house rules being violated, where applicable

What proof is needed for technical or configuration issues?

• Screenshots of technical issues, such as calendar sync errors or double bookings
• Confirmation from Holidu Support or your Account Manager (if applicable)
• Documentation of account transitions, such as emails about merges or transfers

Tips for a smooth review

• Make sure documents are clear, complete, and dated, and clearly relate to the affected booking or property.
• Personal statements without official documentation cannot be accepted.
• For technical issues, distinguish system errors from manual setup mistakes.

Even if a cancellation fee is waived, other consequences under this policy still apply, such as reduced visibility and ranking. To learn how to minimise cancellations, see this article.