When are infants over capacity allowed in a reservation?

Infants over capacity are allowed in a reservation whenever your property permits children. Airbnb, Booking.com, and Holidu automatically allow infants to exceed your maximum capacity, while VRBO counts infants as adults. To block infants over capacity, set your property to "Children Not Allowed" in your amenities settings.

What counts as an infant?

An infant is a child under 2 years old. Children aged 2 to 12 are treated differently, and the rules for each age group vary by booking channel.

What are the infant over-capacity policies for each booking channel?

Each booking channel has its own rules for infants. Here is a quick overview:

• Airbnb: Infants stay for free if children are allowed at your property. Guests can bring up to 5 infants over maximum capacity. Children aged 2 to 12 are priced the same as adults.
• Booking.com: Guests can bring 1 infant (under 2 years old) over capacity.
• Holidu: Infants under 2 years old stay for free, and everyone else counts as an adult. There is no limit on the number of infants allowed over maximum capacity.
• VRBO: Infants and children count as adults, so infants cannot be booked over capacity.

Can I change the infant over-capacity setting?

No, you cannot change this setting. These policies are part of the terms and conditions you agreed to when you listed your property. You also cannot add restrictions about infant over-capacity to your property description.

How do I stop infants from exceeding capacity?

The only way to prevent infants from exceeding capacity is to set your property to "Children Not Allowed." To do this:

1. Go to Configuration in the top-left corner.
2. Navigate to Amenities.
3. Navigate to Children.
4. Select "Children Not Allowed."

What happens if I cancel a booking because of an infant over capacity?

If you cancel a booking because an infant exceeds your capacity, the cancellation counts as a host cancellation. The booking channel may apply penalties to your account, so check the policy before you cancel.

If you have more questions about infant policies, our Customer Happiness Team is happy to help.