When and how is the onboarding fee charged?

The onboarding fee helps cover the steps to get your property listed on Holidu and set up the tools you need to manage bookings effectively. This process is tailored to your local market so you understand how to use the platform and your property is ready to welcome guests.

When is the onboarding fee charged?

The onboarding fee is deducted from the payout of your first booking. It's charged at the property level, which means it applies even if the booking is canceled later.

How is the onboarding fee deducted?

The fee amount is deducted before we send you the payout for the booking. A separate invoice for the onboarding fee is created and available in your Invoices section.

What happens if you have multiple properties?

If you have multiple properties, the onboarding fee is charged for each one separately.

What is Holidu's balance concept?

At Holidu, we work with a balance concept for payouts. If a booking with an already processed payout gets canceled, you don't need to refund us. Instead, we deduct the amount from your next booking. The onboarding fee remains in place until we can deduct it from another booking.

How to check if the onboarding fee applies to you

To check whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at Log in for hosts
2. Go to the Holidu Logo on the upper right side of the page
3. Click on Account and scroll to the bottom of the page
4. Find Your Holidu agreement section
5. Click the Download button next to Your Holidu agreement to review the terms specific to your account

Your Holidu agreement contains the specific terms and conditions for your account, including details about the onboarding fee in your local market.

Questions about your onboarding fee?

Our local teams can walk you through how the onboarding fee applies to your specific market and answer any questions you may have. Reach out via the Holidu Assistant for personalized support. Thank you for being a host with Holidu.