The onboarding fee is deducted from the payout of your first booking. It is charged for each property you list on Holidu. The amount is taken out before we send you the payout, so you do not need to pay it separately. A separate invoice for the fee is also created in your Invoices section.

When is the onboarding fee charged?

The onboarding fee is charged with your first booking. Onboarding covers the steps to list your property on Holidu and set up the tools you need to manage bookings. The process follows your local market, so your property is ready to welcome guests.

How is the onboarding fee charged?

We deduct the onboarding fee from your payout for the first booking. Here is how it works:

• The fee is taken out before we send you the payout.
• You do not need to pay the fee separately.
• A separate invoice for the onboarding fee is created for your records.

Is the onboarding fee charged if a booking is canceled?

Yes. The onboarding fee is charged at the property level, so it still applies even if the first booking is canceled.

We use a balance concept to handle this. If a booking with a payout that was already processed gets canceled, you do not need to refund us. Instead, we deduct the amount from your next booking. The onboarding fee stays in place until we can deduct it from another booking.

Do I pay the onboarding fee for each property?

Yes. If you have multiple properties, the onboarding fee is charged for each one. The fee for each property is deducted from the payout of that property's first booking.

Where can I find the onboarding fee invoice?

You can find the onboarding fee invoice in the Invoices section of your Holidu account.

How do I check if the onboarding fee applies to my account?

To check whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account.
2. Go to the Holidu logo in the upper right corner.
3. Click on Account and scroll to the bottom of the page. You will find Your Holidu agreement there.
4. Click the Download button next to Your Holidu agreement.

If you have questions about how the onboarding fee appears in your market, contact us through the Holidu Assistant. Our local teams can help you understand the fee for your specific property. Thank you for hosting with Holidu.