When and How Is the Onboarding Fee Charged?

Understanding Your Onboarding Fee

The onboarding fee covers the steps to get your property listed on Holidu and set up the tools you need to manage bookings effectively. This process is tailored to your local market, ensuring you understand how to use Holidu and your property is ready to welcome guests.

When the Onboarding Fee Is Charged

The onboarding fee is deducted from the payout of your first booking. This means:

• The fee is charged at the property level
• It applies even if your first booking is canceled
• If you have multiple properties, the fee is charged for each property separately

How the Fee Is Deducted

The amount is deducted before Holidu sends you the payout for your booking. A separate invoice for the onboarding fee is created and can be found in your Invoices section.

What Happens If Your Booking Is Canceled

Holidu uses a balance concept for canceled bookings. If a booking with an already processed payout gets canceled, you do not need to refund us. Instead, we deduct the outstanding amount from your next booking, and the onboarding fee remains in place until we can deduct it from another booking.

Check If the Onboarding Fee Applies to Your Account

To verify whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at https://host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page to find Your Holidu agreement
4. Click the Download button next to Your Holidu agreement to review the details

Questions About Your Onboarding Fee

Our local teams can explain how the onboarding fee appears in your specific market and answer any questions you may have. Reach out to the Holidu Assistant for personalized support.

Thank you for being a host with Holidu. We look forward to helping your property succeed on our platform.