Your payout timing depends on whether you are a new host or an existing host. Payouts are made after the guest checks in, and most existing hosts receive their funds on the check-in day itself.

New Hosts

As a new host, your first payout is processed 48 hours after your guest checks in and arrives instantly. This initial delay helps confirm a secure transaction.

A few things to keep in mind:

• If you have multiple reservations, your first payout will include all completed stays up to that date.
• Future payouts will follow the standard schedule for existing hosts.

Existing Hosts

Once you have received your first payout, all future payments follow the standard payout schedule:

• Payments are initiated through an instant payment system on the check-in day.
• Because it is an instant payment, you receive the funds within minutes of issue.
• Typically, you will see the funds on the check-in day itself.
• Instant payments help you receive funds quickly for last-minute reservations.

For a last-minute reservation, the payout is processed 24 hours after your guest checks in and again arrives instantly. If your guest checks in on the weekend, the payout is processed the following Monday.

How Can You Check Your Payout Status?

You can check the status of your payouts anytime in your Holidu Host account under the Payouts section. You will find:

• The amount and date of each payment.
• The processing status.
• Any potential delays due to bank processing times or verification steps.

What If Your Payment Has Not Arrived?

Allow a little longer for a first payment. The 48-hour schedule above is the normal case, but a first payout can take up to 4 business days while your account details are verified for the first time. As an existing host, your payment should reach you on the check-in day.

If your payment is later than that, please:

• Check first whether your account or the reservation is on hold. This is the most frequent cause, and it is usually something you can fix yourself. An account hold pauses every payout on your account, while a reservation hold affects only that one reservation.
• Double-check your bank account details in your Holidu Host account to make sure everything is correct.
• Look at the Payouts section to see the payment status.
• Contact your bank to check for any processing delays.

If the cause of a hold has been resolved and the payout is still on hold more than two weeks later, contact your local Holidu Host Support team. A hold open that long is not normal and should be looked at.

If the amount is lower than you expected, or the payout is zero, note that a single payout can cover several reservations, and any amounts you owe are deducted from it. A cancellation penalty on one reservation, for example, can be taken from the payout of another. The Payouts section shows which reservations make up each payment.

Booking.com Change of Ownership (COO) Payouts

When a property previously managed directly by the host on Booking.com is transferred to Holidu under Change of Ownership (COO), the payout process may differ depending on when the reservation was made.

• If the reservation is already transferred and visible in your Holidu account, Holidu will handle the payout directly. You will receive the full amount, with no commission deducted.
• If the reservation was made shortly before or shortly after the COO took place (usually within one week on either side), the payout will follow Booking.com's original payment schedule. In these cases, Holidu must first receive the payout from Booking.com before transferring it to you.

As a result, payouts for these reservations are typically made around the 15th of the month following the guest's check-out.

Example: If a guest checks out on 6 November, the payout will usually be issued around 15 December.