Where can you see your invoices and payouts on Holidu?

As a host on Holidu, you can view and download all your invoices and payouts directly from your host account. This includes regular payout invoices, commission invoices, and cancellation fee invoices. Everything is located in the Financials section on the left-hand side of your dashboard.

Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to download your invoices

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select My invoices from the expandable menu. You will see all available invoices, including payout, commission, and cancellation invoices.
4. Optional: Use the Booking ID filter to quickly find a specific invoice.
5. Click Filters and choose the time period you want to review.
6. After applying your filters, click Bulk download to download the selected invoices.

Cancellation fee invoices are issued when a booking is cancelled by the host. Where applicable, the fee is automatically deducted from your next available payout, so no manual bank transfer is needed.

How to download your payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select Payouts to view your payout history.
4. Choose the payout you want to review and download the corresponding document.

How to access your managed hosts' invoices

1. Log in to your Holidu host account.
2. Click Hosts in the left-hand menu.
3. Optional: Use the Host name, email, or ID filter to find a specific host.
4. Click the host you want from the list to open their page.
5. Select the Invoices tab on the host's page.
6. Optional: Use the Booking ID filter to find a specific invoice.
7. Click Filters and choose the time period you want to review.
8. After applying your filters, click Bulk download to download the selected invoices.

How to access your hosts' invoices in the PMS

1. Log in to the PMS (Property Management System).
2. Go to "Hosts".
3. Select the host whose invoices you want to view.
4. Click on the "Invoices" tab.

Step 1: Navigate to the invoices section

Once you are on the host's page, open the Invoices tab to see all invoices for that host.

Step 2: Search and download invoices

Once on the Invoices tab, you can:

• Filter by time period: Select the date range you need.
• Search by reservation: Enter the specific reservation number.
• Download invoices:
  • Individually: Click the download button for each invoice.
  • Bulk download: Select multiple invoices and download them all at once.

Important things to know

• Primary email access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have this access.
• Bulk download limits: Bulk download is only available via a web browser. It is not supported on mobile devices or in the app.
• Date range: Before starting a bulk download, choose the date range for the invoices you want. This applies to the dates the invoices were issued. The range between the "From" and "To" dates cannot exceed 12 months.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They are not accessible before that date.
• One host per account: Each Holidu account is registered to a single host. Co-registration is not possible, and invoices are issued in the name of the registered host.

Need more help?

If you have questions about your invoices or payouts that are not covered in this article, please ask our assistant. It can guide you through the next steps quickly.