Where can you see your invoices?

As a host on Holidu, you can access all your invoices directly from your account. This includes payout invoices, commission invoices, and cancellation fee invoices. Understanding where to find and download these documents is essential for managing your finances and keeping proper records of your transactions.

How to access your invoices

Follow these simple steps to view and download your invoices:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My invoices from the menu
4. You will now see all your available invoices, including payout, commission, and cancellation invoices

How to download invoices

Once you are in the Invoices section, you have multiple options for downloading:

Filter your invoices:

• Use the Booking ID filter to quickly locate a specific invoice
• Click Filters and select the time period you want to review

Download your invoices:

• Individual download: Click the download button next to each invoice you need
• Bulk download: Select multiple invoices and click Bulk download to download them all at once

How to download payouts

Payout information is also available in the Financials section. Access your payouts by:

1. Click on Financials in the left-hand menu
2. Navigate to the payouts section to view all your payout transactions
3. Filter by date range to find specific payouts
4. Download payout documents as needed using the available download options

About cancellation fee invoices

Cancellation fee invoices are issued when you cancel a guest booking. The cancellation fee is automatically deducted from your next available payout where applicable, so no manual bank transfer is required on your part. Please note that invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you have configured for your property.

How to access your managed hosts' invoices (PME account)

If you manage properties for other hosts through a PME account, you can access their invoices as follows:

1. Log in to your Holidu account
2. Click on Hosts in the left-hand menu
3. Use the Host name, email, or ID filter to find a specific host (optional)
4. Click on the host you want to view from the list
5. Select the Invoices tab on the host's page
6. Use the Booking ID filter to search for specific invoices (optional)
7. Click Filters and choose the time period you want to review
8. Click Bulk download to download multiple invoices at once after applying your filters

Important considerations

Account access: Only the primary email address registered on your Holidu account can access the Invoices and Payouts sections. Collaborators do not have access to these financial areas.

Mobile and app limitations: Bulk download functionality is only available through a web browser and is not supported on mobile devices or in the Holidu app.

Date range limits: When performing a bulk download, the date range between your selected "From" and "To" dates cannot exceed 12 months. This applies to the dates when the invoices were issued.

Invoice availability: Invoices appear on the Holidu platform only from the day the guest loses the right to free cancellation, based on your configured cancellation policy. They are not accessible before this date.

Single host registration: Each Holidu account is registered to a single host, and co-registration is not possible. All invoices are issued in the name of the registered host and cannot be shared or co-registered with another party.

For additional assistance with your invoices and payouts, please use the Holidu assistant feature available in your account.