How does Holidu Protect work?

Understanding Holidu Protect

Holidu Protect, powered by Truvi, is an optional damage protection service that replaces traditional security deposits. For just €3 per booked night, your property is protected against guest damages up to €50,000. Instead of asking guests for deposits, Holidu Protect provides automatic coverage in case of accidental, intentional, or criminal damages during a stay.

Key Features

• The €3 per night fee is automatically deducted from your payout
• Once activated, your property is covered for all future Holidu bookings across all supported platforms, including Airbnb
• There is no subscription required—you can deactivate Holidu Protect at any time

To get started, learn how to activate or deactivate Holidu Protect for your properties.

What Happens When Holidu Protect is Active

Once you activate Holidu Protect, security deposits are automatically disabled for that property. Every guest booking is screened for potential risks after confirmation.

Screening Outcomes

• Approved: Full €50,000 coverage (granted in 99.5% of all cases)
• Flagged: Limited coverage up to €1,000 (approximately 1 out of 300 bookings)
• Rejected: Booking is canceled automatically with no penalties or fees for you

You can see the screening status for each guest in your booking details.

What is Covered

Holidu Protect covers a wide range of damages and incidents:

• Stained linens and towels
• Unintentional guest damage
• Unauthorized pet damage
• Unsolicited and unauthorized smoking damage
• Unapproved party damage
• Delivery expenses for replaced items
• Extra cleaning costs
• Items included in the rental, such as bikes
• Furniture damage
• Accidental, intentional, criminal damage, or theft caused by approved guests

What is NOT Covered

• Wear and tear
• Maintenance expenses
• Liability or damage done by the host
• Loss of income
• Acts of nature
• Cosmetic damages that do not affect usability or rentability (decided case by case)
• Management fees

Note: The booking must occur while Holidu Protect was activated for the affected property to be covered.

Submitting a Claim

If you need to submit a damage claim, learn how to submit a Holidu Protect claim. There is no minimum claim value—you can submit claims ranging from €0.01 to €50,000. Communication about claims is handled directly between you and Truvi.

Important Limitations

• Holidu Protect only applies to Holidu bookings, not manual bookings, iCal imports, or external channels unless managed through Holidu
• Coverage starts only for bookings confirmed after Holidu Protect activation
• Bookings made before activation are not retroactively covered

Frequently Asked Questions

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property. Security deposits can deter bookings from potential guests, whereas Holidu Protect provides comprehensive coverage without this hurdle.

What happens if a guest is flagged or rejected?

If a guest is flagged, you remain protected for up to €1,000 in damages. This typically occurs when email or phone verification cannot be completed. If a booking is rejected, it is canceled automatically with no cancellation fees or penalties applied to you.

Will rejected bookings affect my ranking or Star Host status?

No. Holidu does not charge cancellation fees for rejections, and these cancellations do not negatively impact your ranking or Star Host status.

Is the guest involved in the claims process?

No. Claims are handled professionally by Truvi without guest involvement, helping you avoid disputes and potential negative reviews.

What happens if I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain covered. New bookings after deactivation will not be protected.

Is Holidu Protect available for all properties?

Yes, Holidu Protect is available for all property types.

For more information on managing your protection settings, visit our activation guide.