Holidu Protect, powered by Truvi, is an optional damage protection service that replaces security deposits. For €3 per booked night, your property gets protection for guest damages up to €50,000. The fee is deducted automatically from your payout, and there is no subscription.

What happens when Holidu Protect is active?

Security deposits are disabled for the property. Guests are screened for risk after a booking is confirmed. The screening has three outcomes:

• Approved: Eligible for protection up to €50,000, subject to individual review. This is granted in 99.5% of cases.
• Flagged: Eligible for protection up to €1,000. You don't need to do anything. This usually happens when the guest's email or phone number could not be verified.
• Rejected: The booking is canceled automatically, with no cancellation fees or penalties for you. This may take a day or two.

You can see the screening status in the booking details. To learn how to activate or deactivate the service, see how to activate or deactivate Holidu Protect.

What damages are covered?

Truvi reviews every damage report individually. Commonly considered damages include stained linens and towels, furniture damage, extra cleaning costs, and accidental, intentional, or criminal damage caused by approved guests. Wear and tear, maintenance expenses, loss of income, and acts of nature are generally not covered.

Protection applies only to Holidu bookings made after Holidu Protect was activated. Manual bookings, iCal imports, and external channels are not eligible unless managed through Holidu.

How do I submit a damage report?

Submit your damage report within 14 days of guest check-out. Ideally, submit it within 24 hours of discovering the damage.

1. Take clear, timestamped photos within 72 hours, including wide-angle room shots and close-ups of the damaged items.
2. Keep the damaged items unless urgent repairs are needed, such as for a water leak.
3. Do not admit liability or settle anything with the guest.
4. In your Holidu account, open the affected booking and click the button to start your damage report.
5. Complete the form on Truvi's page and submit it.

Before you start, have the guest's full name, photos, and repair or replacement quotes ready. You will receive feedback within 2 business days. Resolution time depends on the claim amount, from 3 business days for claims up to €250 to longer for claims over €5,000.

For step-by-step instructions, see how to submit a Holidu Protect damage report.

Frequently asked questions

How much does Holidu Protect cost?
It costs €3 per booked night, deducted automatically from your payout.

Can I use Holidu Protect together with a security deposit?
No. Activating Holidu Protect automatically disables the security deposit for that property.

Is the guest involved in the damage report process?
No. Truvi handles damage reports directly, which helps you avoid disputes and bad reviews.

Will a rejected booking affect my ranking or Star Host status?
No. Holidu does not charge a cancellation fee for bookings rejected after screening, and these cancellations do not affect your ranking or Star Host status.

What happens if I deactivate Holidu Protect?
Bookings made while Holidu Protect was active remain eligible for protection. Bookings made after deactivation are not eligible.