A security deposit helps you cover costs from damage or unexpected situations during a guest's stay. This guide explains how to configure a security deposit in your Holidu account and how to collect it from your guests.

How to configure a security deposit

1. Log in to your Holidu Account and select the property you want to configure. If you have more than one property, you need to set the deposit for each one individually.
2. Navigate to Configuration: On the upper left side, select "Configuration", then click the "Pricing" section.
3. Set up the deposit: Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount, then click "Save" to apply it to your property.

How to collect a security deposit

Choose a collection method and communicate it to your guests in the arrival information so there are no surprises on the day.

• Cash on arrival: Collect the deposit in cash at check-in. This straightforward method ensures payment before the guest receives the keys.
• Bank transfer: Request a bank transfer a few days before arrival. This method requires advance planning and clear communication.
• Payment apps: For a quicker process, consider apps such as Bizum (Spain), Swikly (France) or PayPal. These apps are not affiliated with Holidu, but they can make transactions smoother.

Important considerations

• Flexibility for guests: Not all guests can use bank transfers or apps, especially international travelers. Offering cash on arrival as an alternative is advisable. Find a solution that works for both you and your guests.
• Collect before check-in: We recommend receiving the deposit before check-in, as this covers potential charges that may arise during the stay.
• Existing bookings: Changes apply only to new bookings. You cannot request a deposit that was not configured when the guest booked.
• Airbnb bookings: A security deposit cannot be collected for Airbnb bookings, as these are protected by AirCover. Charging a deposit for these bookings is forbidden by the channel's policy.
• Booking.com bookings: Booking.com may show that the deposit must be collected by bank transfer 7 days before check-in. You are still free to collect it in cash, for example on arrival. The host is always responsible for collecting and managing the deposit.

Holidu Protect as an alternative

If you prefer not to collect deposits manually, Holidu Protect offers damage protection that replaces the security deposit. You can activate or deactivate Holidu Protect at any time. Please note that activating it automatically disables the security deposit for that property.

Returning the security deposit

Return the deposit once the property has been inspected and found in good order, typically at checkout or a few days later. The deposit must be returned no later than 14 days after check-out.

Local rules on deposits vary by market. If you are unsure which approach suits your region, contact the Holidu local team for guidance.