Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

How to Configure a Security Deposit

Step 1: Log in to Your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have multiple properties, you will need to set the deposit for each one individually.

Step 2: Navigate to Configuration

On the upper left side, select "Configuration" and click on the "Pricing" section.

Step 3: Set Up the Security Deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount. Click "Save" to apply it to your property.

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid surprises on arrival day.

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other local apps may also be available.

Important Considerations

• Flexibility for Guests: Not all guests can use bank transfers or apps, especially those traveling internationally. Offering the option to pay cash on arrival is advisable. Conversely, some guests prefer digital payments over cash. Find a solution that works for both you and your guests.
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for any potential charges.
• Existing Bookings: Bookings made before your configuration change are not affected. You cannot charge a different amount than the one configured when the guest booked.
• Airbnb Bookings: For Airbnb bookings, security deposits are not applicable and are handled entirely by Airbnb. It is strictly forbidden to charge any security deposit to Airbnb guests.
• Booking.com Deposits: On Booking.com, security deposits must be collected via bank transfer and 7 days before check-in according to platform settings. However, you remain free to collect in cash if preferred, including upon arrival.

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. Please note: the security deposit must be returned no later than 14 days after check-out.

Alternative: Holidu Protect

Looking for stronger protection? Holidu Protect is a damage protection service that eliminates the need to manually collect a deposit. For €3 per booked night, your property is covered for damages up to €50,000 across all supported booking channels, including Airbnb. This removes booking friction for guests while providing better coverage. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Thank you for hosting with Holidu.