How to Configure and Collect a Security Deposit

A security deposit is an important tool for protecting your property against potential damages or unexpected situations during a guest's stay. This guide will walk you through configuring a security deposit and collecting it from your guests.

Configuring Your Security Deposit

Step 1: Log in to Your Holidu Account

Access your Holidu Account and select the property you want to configure a security deposit for. If you manage multiple properties, you'll need to set the deposit amount for each one individually.

Step 2: Navigate to Configuration

On the upper left side of your dashboard, select "Configuration" and then click on the "Pricing" section.

Step 3: Set Up the Security Deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your desired security deposit amount. Click "Save" to apply the configuration to your property.

How to Collect a Security Deposit

Once configured, you'll need to collect the deposit from your guests. Always communicate your chosen collection method in the arrival information to avoid any surprises at check-in.

Collection Methods

• Cash on Arrival: Request the deposit in cash when guests arrive. This is straightforward and ensures collection before check-in.
• Bank Transfer: Ask guests to transfer the deposit a few days before arrival. This requires clear communication and advance planning.
• Payment Apps: Use payment apps like Bizum (Spain), Swikly (France), or PayPal for quick transactions.

Important Considerations

Flexibility for Guests: Not all guests can use bank transfers or apps, especially international travelers. Offering multiple payment options ensures a smooth transaction for everyone.

Timing: We recommend collecting the security deposit before check-in to ensure coverage for any potential charges.

Refunds: Return the deposit within 14 days after check-out once the property has been inspected and found in good condition.

Existing Bookings: Bookings made before your deposit configuration are not affected. You cannot charge a different amount than what was configured when the guest booked.

Airbnb Bookings: Security deposits do not apply to Airbnb bookings, as Airbnb handles damage protection through their own policies. It is forbidden to charge deposits to Airbnb guests.

Consider Holidu Protect

Looking for stronger protection without the hassle of collecting deposits? Holidu Protect is a damage protection service that covers guest damages up to €50,000 for just €3 per booked night. It eliminates the need to manually collect deposits and works across all supported booking channels, including Airbnb. Learn more about how to activate Holidu Protect for your property. Note: activating Holidu Protect automatically disables the security deposit option.

By following these guidelines, you can protect your property while keeping the process clear and simple for your guests. Thank you for hosting with Holidu.