How to configure and collect a Security Deposit

Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Getting Started

1. Log in to your Holidu Account
2. Select the property you want to configure a security deposit for. If you have multiple properties, you will need to set the deposit for each one individually.

Configuring Your Security Deposit

1. Navigate to Configuration: On the upper left side, select "Configuration" and click on the "Pricing" section.
2. Set up the security deposit: Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount and click "Save".

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid surprises on the day.

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Consider using payment apps such as Bizum (Spain), Swikly (France) or PayPal. Other apps are available locally that may suit your needs.

Important Considerations

• Flexibility for Guests: Not all guests will be able to use bank transfers or apps, especially those traveling internationally. Offering the option to pay cash on arrival is advisable. Find a solution that works for both you and your guests.
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in.
• Existing Bookings: Bookings made before you configure a security deposit are not affected. You cannot charge a different amount than what was configured at the time of booking.
• Airbnb Bookings: For bookings through Airbnb, the security deposit is not applicable as it is handled by Airbnb. Charging any security deposit to Airbnb guests is strictly forbidden.
• Booking.com: On Booking.com, the platform displays that the security deposit must be collected via bank transfer 7 days before check-in. However, you are free to collect the deposit in cash if you prefer. The host is always responsible for collecting and managing the security deposit.
• Security Deposit Refunds: Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Looking for a Simpler Alternative?

Holidu Protect eliminates the need to manually collect a deposit entirely. For €3 per booked night, your property is covered for damages up to €50,000 with no need to coordinate cash, bank transfers, or payment apps with guests. Coverage applies automatically across all supported booking channels, including Airbnb. Learn more about how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.

We hope this guide is helpful. Thank you for hosting with Holidu.