How to Submit a Damage Claim with Holidu Protect

What is Holidu Protect?

Holidu Protect is a comprehensive protection program designed to safeguard your rental property against unexpected damage caused by guests. This coverage helps you recover losses quickly and efficiently.

Steps to Submit a Damage Claim

Step 1: Document the Damage

Take clear, dated photographs and videos of all damaged areas. Document the date the damage was discovered and any relevant details about how it occurred. Keep receipts and repair quotes from contractors.

Step 2: Report Within the Required Timeframe

Submit your claim as soon as possible after discovering the damage. Most policies require notification within a specific period, typically 14-30 days. Check your policy terms for exact deadlines.

Step 3: Access Your Holidu Account

Log into your Holidu host dashboard and navigate to the Claims section. Look for the option to submit a new damage claim related to your property.

Step 4: Complete the Claim Form

Fill out the damage claim form with accurate information including:

• Booking reference number
• Date damage was discovered
• Detailed description of damage
• Estimated repair or replacement costs
• Guest information (if applicable)

Step 5: Submit Supporting Documentation

Upload all photographs, videos, repair quotes, and receipts. Clear documentation significantly improves claim approval chances.

Step 6: Track Your Claim

Use your Holidu dashboard to monitor claim status and receive updates on the review process.

Claim Requirements

Ensure your claim meets these criteria:

• Damage must be reported during the active booking or within the specified timeframe
• Documentation must clearly show the damage extent
• Costs must be reasonable and supported by quotes
• Damage must be covered under your Holidu Protect policy

Need Help?

Contact Holidu Support through your account dashboard or help center for assistance with your claim. Our team is ready to help you through the process.