If a guest damages your property during a stay booked through Holidu, you can submit a damage claim with Holidu Protect from your host account. Document the damage with photos, describe what happened, and submit your claim as soon as possible after check-out.

How do I submit a damage claim with Holidu Protect?

Follow these steps to file your claim:

1. Log in to your Holidu host account and open the booking linked to the damage.
2. Select the option to report damage and start a new Holidu Protect claim.
3. Describe what happened, including the date and location of the damage.
4. Upload clear photos or videos of the damage, along with any receipts or repair quotes.
5. Enter the estimated repair or replacement cost and submit your claim.

What evidence should I include?

• Photos or videos taken before and after the guest's stay
• Repair or replacement quotes and invoices
• Check-in and check-out notes, or messages exchanged with the guest

What happens after I submit my claim?

Holidu reviews your claim and may contact you for more information. Respond quickly to keep the process moving. For more guidance, see the Holidu Help Center.