Where can security devices be installed?

You must disclose any CCTV or recording device located in non-private areas, common areas, or exclusively rented areas. Every device must be listed in your property description, even if it is turned off or not recording. Concealing cameras or recording devices is strictly forbidden.

Areas where devices must be disclosed

• Non-private areas: entryways, parking areas, or access roads leading to the property.
• Common areas: places shared with other guests or the public, such as lobbies, stairways, elevators, or laundry facilities.
• Exclusively rented areas: areas only guests can access, such as private gardens or pools.

What to include in your property description

• The total number of CCTV cameras or recording devices at your property.
• The exact location of each device in or around the property, for example, outside near the doorbell.
• A clear statement that all devices are turned off during the guests' stay.

Keep this information up to date in your description. If you change or add devices, update your listing right away.

Are there platform-specific guidelines for CCTV?

Yes. Each booking platform has its own rules on security cameras and recording devices. Review the requirements for every channel where your property is listed to avoid listing removals or cancellations.

Booking.com

Booking.com does not allow CCTV in areas exclusively rented by guests, even if the devices are turned off during their stay. We recommend removing any CCTV in these areas to keep your listing active.

If the device cannot be removed, indicate in the "Safety" section under "Amenities" in Configuration that CCTV is present, and describe the exact locations in your listing description. Adding CCTV to your property configuration does not update your description automatically, so you must do this yourself.

For more information, read Booking.com Requirements on CCTV.

Airbnb

Since April 30, 2024, Airbnb has applied the following rules:

• Security cameras and recording devices are not allowed in any interior area, even if turned off or disconnected, or in common areas.
• Exterior areas with high privacy expectations, such as enclosed outdoor showers or saunas, cannot have cameras.

Hosts who do not comply may have their listings removed. Read the full Airbnb Security Device Policy.

Other channels

Other channels, such as Vrbo, allow CCTV in areas exclusively rented by guests, but the devices must be turned off during the stay. Always show the devices to your guests at check-in and confirm that they are turned off.

Important information for hosts

• Adding CCTV to your property configuration does not automatically add it to your listing description. You must update the description yourself.
• You are fully responsible for any cancellations made by a channel because CCTV was present but not clearly shown in your property configuration and description.

If you have questions about your setup, visit the Holidu Help Center or contact our Customer Happiness Team.