What is a service animal?
A service animal is a specially trained companion that performs specific tasks for a person with a disability. It is not a pet. The most common service animals are dogs, and they support guests in daily life, including:
- Guide dogs for blind or visually impaired guests
- Hearing alert dogs for deaf or hard of hearing guests
- Seizure alert dogs for guests with epilepsy
- Assistance dogs for other disabilities
Can I refuse a guest with a service animal?
No. Service animals are not pets, so your pet policy does not apply. You must welcome guests with service animals, even if your holiday home is not normally pet-friendly, and give them the same access as any other guest.
- Service animals must be allowed in all areas open to guests
- You cannot refuse a booking because a guest has a service animal
Can I charge a fee for a service animal?
No. Because service animals are not pets, you cannot charge pet fees or extra cleaning fees for them.
What are the legal requirements in Europe?
The UN Convention on the Rights of Persons with Disabilities (CRPD) requires equal access to public and private spaces, including holiday homes. As a host in the European Union, these rules apply to you. Review the laws for your country:
Where can I get more help?
Contact your local Holidu team to understand how these rules apply in your market. Together, we can make your holiday home welcoming for every guest.
Do you want to contact us?
We’re here to help. You can contact us directly if you need assistance or have questions.
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