What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and comprehensive property description is essential for managing guest expectations and reducing misunderstandings. By addressing the most common questions guests have, you can create a description that attracts the right visitors and leads to positive reviews. Here's what you need to include.

1. Property Accessibility

Guests want to know if your property will be accessible and comfortable for them. Address these key points:

• Do you live on-site? Let guests know if you will be sharing spaces with them.
• Is there construction nearby? If so, mention any work schedules so guests are aware.
• Any noise in the area? Think about nearby highways, bars, or other sources of sound.
• Are there stairs? Is the property accessible for people with reduced mobility?
• How do guests access the property? For example, is it on the first floor, or do they need to use an elevator?

Need help updating your description? Check out our guide on how to update your property description.

2. Security and Maintenance

Transparency about security and property maintenance builds trust with your guests:

• Security devices: If there are any cameras, alarms, or monitoring systems, mention their locations and confirm they will be turned off during the guest's stay. This is important for both safety and legal reasons.
• Maintenance providers: Let guests know if someone (like a pool cleaner or gardener) will be coming by during their stay.

3. Shared Amenities

Clarity about shared spaces prevents confusion and complaints:

• Who shares the amenities? If there are shared spaces like a pool or garden, mention this to avoid any misunderstandings.
• Pool access: Does the pool have specific hours, days, seasons, or require a code for entry?

4. Pets and Allergies

Many guests have concerns about animals, whether due to allergies or personal preferences:

• Any animals on-site or nearby? Include details about any pets you have or if there are animals in the surrounding area, since some guests may have allergies or phobias.

Why Clear Descriptions Matter

By sharing honest, detailed information in your property description, you help guests make informed decisions and set the right expectations for their stay. This kind of transparency improves the overall guest experience and significantly increases the likelihood of receiving positive reviews. Guests appreciate hosts who communicate openly about what to expect, and this trust translates into better booking experiences and stronger ratings.