Where can I configure amenities on Holidu?

You can update your amenities at any time from your Holidu account. Log in, select the property you want to change, scroll down and click "Amenities." Activate or deactivate the amenities that apply to your property. Changes are saved automatically, but they can take up to 24 hours to appear on the booking platforms where your listing is distributed.

To configure amenities:

1. Log in to your Holidu account and select the property you want to update.
2. Scroll down and click on "Amenities."
3. Select or unselect the amenities to activate or deactivate them.
4. Wait for the changes to save automatically. They can take up to 24 hours to update on all platforms.
5. Update your property description if needed. You can do this yourself by following the guide on generating your property description.

Which amenities do guests ask about most before booking?

Guests often want more details before they book. These are the amenities our Customer Service receives the most questions about. Make sure to configure or mention them in your property description if they apply to your property.

• Wi-Fi: Is the Wi-Fi suitable for video calls and remote working?
• Pets: If pets are allowed, specify the accepted number or type of pet.
• Baby equipment: Are baby cots and high chairs always available, or can they be requested? How many are there, and is there an extra fee?
• Safe storage for bicycles or motorbikes: How many can be stored, and is the storage inside, outside, or sheltered?
• Early check-in and late check-out: Is there an extra charge?
• Air conditioning: Which rooms have air conditioning? It can only be configured if it is available throughout the property.
• Parking: Is parking at the property or nearby? Are the spaces shared or for private use by guests?
• Accessibility: Is there step-free access? Is the interior suitable for guests with reduced mobility? Is there a lift in the building?
• Heated pool: Is it heated all year round? Is there an extra charge?
• Shared pool: How many other guests share it?

Can I add amenities that have a fee?

Amenities should be free and available at all times. Items that are only available for a fee, such as extra services, are treated as optional add-ons and cannot be configured as amenities. Because of this, they cannot be filtered on booking platforms. Fee-based items like baby cots, high chairs, towels, and bed linen can be configured if a fee applies and is set up as such.

Offering amenities for free where possible can make your property more attractive to guests. If an amenity cannot be configured, describe it in your property description instead.

What should I do if I change my amenities after guests have booked?

Keep your configuration up to date, because errors can lead to booking cancellations or compensation claims. If a change affects guests who have already booked:

• Inform them as soon as possible.
• Get written confirmation that they accept the change and still want to stay, and set a clear deadline for their response.
• If they do not accept, grant them a free cancellation, since you cannot provide what they booked.
• You may offer a small discount to make up for the change and keep the booking.