Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This guide will walk you through the process and clarify which data is synced between the systems.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

How to Connect Feratel Deskline to Holidu

Follow these step-by-step instructions to establish the connection between your Feratel Deskline account and Holidu:

Step 1: Access Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab

Step 2: Search for Holidu

1. In the search bar, enter Holidu
2. Click Verbinden (Connect)

Step 3: Select Properties and Confirm

1. Select the property or properties you want to connect
2. Accept the Terms and Conditions
3. Click Änderungen speichern (Save Changes)

Step 4: Retrieve Your Mapping Codes

1. Wait for an email from Feratel
2. Open the email and locate the PDF attachment containing your unique mapping codes
3. Keep these codes accessible for the next steps

Step 5: Configure Connection in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options

Step 6: Enter Mapping Codes

1. Enter the three mapping codes from the Feratel email
2. Click Save

What Data Syncs Between Feratel and Holidu

Understanding what information is synchronized between the two platforms helps you manage your listings effectively:

Data That Syncs

• Prices: Prices set in Holidu sync to Feratel Deskline
• Booking Blocks: Booking blocks synchronize both ways between systems
• iCal Bookings: If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel

Data That Does NOT Sync

• Manual Blocks from Feratel: Manual calendar blocks created in Feratel are NOT automatically imported to Holidu. You must add these manually in your Holidu calendar
• Feratel Bookings via iCal: Bookings from Feratel will not sync back through iCal. For Feratel bookings on other calendars, use Feratel's own iCal link
• Property Content: Photos, descriptions, and property details are not synced. You must maintain this information separately in both systems

Checking Your Connection Status

After setting up the connection, verify that everything is working correctly:

Check Status in Holidu

1. Go to iCal & Synchronisation for your property
2. The status should display Synchronization is active
3. If it shows Pending, refresh the page and check again

Check Status in Feratel

1. Navigate to Schnittstellenwartung
2. Confirm that Holidu is listed as an active connection

Best Practices for Feratel Deskline and Holidu Integration

Follow these recommendations to ensure smooth synchronization and accurate calendar management:

• Double-check manual blocks: Regularly verify that all manual blocks from Feratel are also entered in Holidu to maintain calendar accuracy
• Keep property information updated: Since photos, descriptions, and details don't sync automatically, maintain this information separately in both Holidu and Feratel
• Monitor price updates: Verify that price changes made in Holidu are reflected in Feratel Deskline
• Review availability regularly: Ensure booking blocks from all sources are properly reflected in both systems
• Troubleshoot early: If you encounter sync issues, verify the mapping codes and connection statuses before contacting support

Troubleshooting Connection Issues

Connection Shows as Pending

If your connection status remains pending after setup, refresh the page. Allow a few minutes for the system to process the connection. If it continues to show pending, contact Holidu support with your property ID and mapping codes.

Mapping Codes Not Received

If you don't receive the email from Feratel with your mapping codes within a few minutes, check your spam folder. If the email is still missing, log back into Feratel Deskline and repeat the connection process to request a new set of mapping codes.

Prices or Availability Not Syncing

Verify that your connection status shows as active in both systems. Check that you've entered the mapping codes correctly in Holidu. Ensure there are no existing API conflicts with other property management software. If issues persist, contact support and provide your mapping codes and property details.

Need Additional Help

If you experience difficulties connecting Feratel Deskline to Holidu or have questions about the synchronization process, reach out to the Holidu support team. Provide your property ID, mapping codes, and a description of the issue you're experiencing for faster resolution.