How to Connect Feratel Deskline to Holidu

Connecting your Feratel Deskline account to Holidu allows you to synchronize prices, availability, and bookings between the two systems seamlessly. This comprehensive guide will walk you through the setup process step by step and explain which data is exchanged during the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have completed the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Guide

Step 1: Connect in Feratel Deskline

1. Log in to your Feratel Deskline Webclient account
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden to initiate the connection
6. Select the property or properties you wish to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern to save your changes

Step 2: Retrieve Your Mapping Codes

After connecting in Feratel, you will receive an email from Feratel containing a PDF attachment. This PDF includes your unique mapping codes, which you will need to complete the connection in Holidu. Keep this email handy for the next steps.

Step 3: Connect in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save to complete the connection

What Data is Synchronized?

Price Synchronization

Prices that you set in Holidu are automatically sent to Feratel Deskline. This ensures your rates remain consistent across both platforms without manual updates.

Availability and Booking Blocks

Booking blocks are exchanged bidirectionally between Holidu and Feratel Deskline. However, it is important to note that manual blocks created in Feratel are not automatically imported to Holidu. You must add these manual blocks directly in your Holidu calendar to maintain accurate availability.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings will be exported to Feratel. However, bookings from Feratel will not be sent through iCal to other channels. To share Feratel bookings with your other calendars, use Feratel's own iCal link directly.

Content that Does Not Sync

Photos, descriptions, and property details are not exchanged between Holidu and Feratel Deskline. You must maintain and update this information separately in both systems to ensure accuracy and consistency.

Checking Your Connection Status

Verify Connection in Holidu

To confirm that your Feratel connection is active in Holidu:

1. Go to iCal & Synchronisation in your property settings
2. Look for the status indicator next to the Feratel connection
3. The status should display Synchronization is active
4. If it shows Pending, refresh the page and check again

Verify Connection in Feratel

To confirm that the connection is active in Feratel Deskline:

1. Navigate to Schnittstellenwartung
2. Confirm that Holidu is listed as active in your connected interfaces

Best Practices for Using Feratel and Holidu Together

• Monitor manual blocks: Double-check manual blocks regularly to keep your calendar accurate and prevent booking conflicts
• Maintain separate content: Keep property information, photos, and descriptions up to date in both Holidu and Feratel independently
• Verify mapping codes: Before contacting support, ensure that the mapping codes were entered correctly and that your connection status is active
• Test the connection: After setup, make a small change (such as adjusting availability or a price) in one system and verify that it syncs to the other
• Regular monitoring: Periodically check both systems to ensure synchronization is working as expected

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as pending in Holidu, try refreshing the page. If the status remains pending after a few minutes, verify that you entered the mapping codes correctly and that they match exactly what was provided in the Feratel email.

Changes Are Not Syncing

If you notice that prices or availability are not syncing between systems, check the following:

• Confirm that both connection statuses are active in Holidu and Feratel
• Verify that the mapping codes were entered correctly
• Ensure that you are not attempting to sync manual blocks from Feratel (these must be added manually in Holidu)
• Wait a few minutes, as synchronization may take time to process

Need Additional Support?

If you continue to experience issues after reviewing this guide and troubleshooting steps, your local Holidu support team is here to help. Contact them with details about the issue you are experiencing, and they will assist you in resolving the connection problem.

Summary

Connecting Feratel Deskline to Holidu is a straightforward process that synchronizes your pricing and availability across both platforms. By following these steps and best practices, you can ensure smooth data exchange and maintain accurate information for your guests. Remember that manual blocks and content details require separate management in each system, so regular monitoring will help keep everything aligned and error-free.