How to Connect Feratel Deskline to Holidu

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This guide walks you through the setup process and explains which data is exchanged during the connection.

Before You Start

Before connecting Feratel Deskline to Holidu, please ensure the following prerequisites are met:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Guide

In Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern
9. Wait for an email from Feratel. It will contain a PDF attachment with your unique mapping codes

In Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save

What Data Is Synchronized

Understanding what information is exchanged between Feratel Deskline and Holidu helps you manage your property more effectively.

Price Synchronization

Prices set in Holidu are automatically sent to Feratel Deskline. Make sure to update pricing in Holidu to reflect your current rates.

Availability and Booking Blocks

Booking blocks are exchanged in both directions between the systems. However, manual blocks created in Feratel are not imported to Holidu. You must add manual blocks directly in your Holidu calendar to keep both systems in sync.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link.

Content That Does Not Sync

Photos, descriptions, and property details are not exchanged between systems. Keep this information up to date in both Holidu and Feratel separately.

Checking Your Connection Status

In Holidu

Navigate to iCal & Synchronisation for your property. The status should display Synchronization is active. If it shows Pending, refresh the page and check again.

In Feratel

Go to Schnittstellenwartung and confirm that Holidu is listed as active in your connection settings.

Best Practices for Success

• Manage manual blocks carefully: Double-check manual blocks in your Holidu calendar to keep your availability accurate
• Maintain property information separately: Update property details, photos, and descriptions directly in each system
• Monitor synchronization: Regularly check the connection status in both systems to ensure the sync is working properly
• Verify mapping codes: If you experience issues, verify that the mapping codes have been entered correctly in Holidu

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status displays Pending instead of Synchronization is active, try refreshing your Holidu account. If the issue persists, verify that all mapping codes were entered correctly in the Feratel email and check that both systems have completed their initial sync.

Bookings Not Syncing

Ensure that you have completed all steps in both Feratel and Holidu. If bookings created in one system are not appearing in the other, verify that the connection status is active in both locations. Manual blocks from Feratel must be manually added to Holidu.

Need Additional Help

If you run into issues that these steps do not resolve, verify the mapping codes and connection statuses. Your local Holidu team is available to assist you with any connection problems or questions about synchronization.

Summary

Connecting Feratel Deskline to Holidu streamlines your property management by keeping rates and availability synchronized. Remember that manual blocks and property content require separate management in each system. Regularly monitor your connection status to ensure everything continues to sync smoothly. For reliable support, reach out to your Holidu team if you encounter any difficulties during setup or operation.