Holidu's Guest Check-in feature is currently being expanded, so it may not yet be available in every country. If you cannot find your local authority when configuring the feature, it means the connection is not yet available for your property's location. Check back soon, as new countries are being added regularly.

What is the Online Check-in feature?

The Online Check-in feature (also called Advanced Check-in) is a tool in your Holidu account that automates guest registration. Your guests receive a secure online form where they enter the details required by local law, including scanning their passport or ID. Holidu then collects and transfers this data to the correct local authority for you.

Why do you need to do this?

In many countries, including Spain, Italy, Portugal, Germany and others, hosts are legally required to collect guest information and submit it to local authorities shortly after check-in. These rules support security, traceability and compliance with local laws. Failing to comply can lead to penalties or fines.

How do you benefit from the automatic transfer?

Once the feature is configured, Holidu handles the data collection and transfer, so you no longer need to enter guest information into government systems manually. Your key benefits are:

• Legal compliance with minimal effort
• Automatic guest data transfer to the correct authority
• A digital guestbook you can download at any time for inspections
• Built-in reminders and guest communication
• Free of charge for Holidu hosts
• Secure, privacy-compliant handling of sensitive guest data

How to set up the Online Check-in feature

Before activating the feature in Holidu, you need to register your accommodation with the relevant local authority in your country. Use the table below to find the authority for your property and the guide to connect it.

Region	Authority	Guide
Spain (except Catalonia and Basque Country)	SES.Hospedajes	How to connect to SES.Hospedajes
Catalonia	Mossos d'Esquadra	Connect to Mossos d'Esquadra
Basque Country	Ertzaintza	Connect to Ertzaintza
Portugal	SIBA	How to connect to SEF/SIBA
Germany	AVS	How to connect your property to AVS

Italy (Alloggiati Web) is coming soon. If your property is in Italy, it will appear in the configuration once support is available.

Once you have your credentials, follow this article to set up your Online Check-in feature.

What to do if your connection stops working

If your data transfer fails, the most common cause is changed or expired authority credentials. To fix it:

1. Go to the Account section in your Holidu account and check the connection status.
2. Update your authority credentials in Holidu.
3. Check that the guest data for upcoming bookings is complete before 23:00 on the check-in day.

How to connect Ricestat to your Chekin.io account

The steps for connecting Ricestat to your Chekin.io account are not covered in the current Holidu documentation. If you need help with this connection, please contact Holidu support so the team can guide you through the process.

Troubleshooting: incorrect credentials for Ricestat

If Holidu reports that your Ricestat credentials are incorrect, check the following:

• Make sure the username and password match the ones you use to log in to Ricestat.
• Check that your password has not expired or been changed recently.
• Update the credentials in your Holidu account and verify the connection status in the Account section.

If the problem continues, contact Holidu support for assistance.

How does it work for guests?

Once the setup is complete, this is what your guests will experience:

1. After booking, the guest receives an email or message with a link to a secure online check-in form.
2. The guest fills in the details for all travellers, including scanning a passport or ID. Each traveller in the group must complete this step.
3. The data is submitted securely and stored in the system.
4. If a guest does not complete the form, automatic reminders are sent. If they still do not comply, you can fill in the data on their behalf.

At 23:00 on the day of check-in, the guest data is automatically submitted to the relevant authority.

How to download your guestbook

Your guestbook is your digital log for police checks. To download it:

1. Go to the Online Check-in feature page in your Holidu account.
2. Next to the property you want the guestbook for, click "Details".