How to connect Holidu to Alloggiati Web for online check-in in Italy

To connect your Italian property to Alloggiati Web, open the Holidu app, go to Bookings, then Online check-in, and click Configure next to your property. Select automatic sending to Alloggiati Web, enter your username, password, and Web Service key, click Validate, and then Save changes. If no error appears, the connection is active.

Why do I need to connect Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police through the Alloggiati Web portal, managed by the Italian State Police. Reports must be made within 24 hours of arrival, or upon arrival if the stay is shorter than 24 hours. This requirement comes from Article 109 of the Consolidated Law on Public Security. Connecting your property to Alloggiati Web through Holidu lets the guest data you collect at check-in be sent automatically, which reduces manual entry and helps you avoid penalties.

Which guest information must be reported?

For the main guest, hosts must collect and report the following details:

• Full name
• Date of birth
• Nationality
• Type and number of passport or ID document
• Date of arrival
• Place of birth

Additional guests must provide their full name, date of birth, and nationality. Their document numbers are not required. Failure to report guest information may result in fines or, in serious cases, imprisonment.

Step-by-step: how to connect your property in the Holidu app

If you use the mobile app, make sure you have the latest version installed before you start.

1. In your Holidu app, go to Bookings, then Online check-in.
2. You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.
3. Complete the form and select the following:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your username, password, and Web Service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm that the connection is active.

Where do I find my Alloggiati Web Web Service key?

You must retrieve your Web Service key on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

1. Log into your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select Chiave Web service.
4. If you already have a key, copy and paste it.
5. If you do not have a key, click Genera Nuovo Codice to generate a new one.
6. Enter the Web Service key in the Holidu form.

Please keep the following in mind:

• You can generate only one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For more details, see the Alloggiati Web manual (page 28).

What should I do if my Alloggiati Web connection stops working?

If your connection worked before but has suddenly stopped, the most likely cause is a recent password change. Changing your Alloggiati Web password automatically invalidates your existing Web Service key, and the Holidu app cannot reconnect until the key is refreshed.

1. Generate a new Web Service key in your Alloggiati Web account by going to your account name, then Chiave Web service, then Genera Nuovo Codice.
2. Go back to the Holidu app and open Bookings, then Online check-in, then Configure.
3. Enter the new key, click Validate, and then click Save changes.

When the form saves without an error message, your connection is active again. Repeat these steps any time you change your Alloggiati Web password.

When is guest data sent to Alloggiati Web?

• For one-night stays, data is sent at 11:00 PM on the check-in date.
• For stays of two nights or more, data is sent at 11:00 PM on the day after check-in.

Do I still need to verify guests in person?

Yes. Italian law requires hosts to verify guest identification in person at check-in. Only one guest per booking needs to provide the type and number of their identification document, so the guestbook will show complete document information for that guest only. You can download guestbooks for your records at any time through the Holidu platform. Click here for instructions.

Need more help?

If the steps above do not resolve your issue, review the guest check-in feature FAQs or contact the Holidu support team through the app.