Online Check-in - How to Connect to Alloggiati Web

In Italy, all accommodation providers must report guest information to local authorities within 24 hours of arrival. Holidu's online check-in feature simplifies this process by automating guest data collection and enabling direct integration with Alloggiati Web, the Italian State Police's guest registration portal.

Understanding Italian Guest Registration Requirements

Article 109 of the Consolidated Law on Public Security requires all short-term rental hosts in Italy to collect and report guest information electronically. This legal obligation applies to all accommodation providers, regardless of property size or type.

Required Guest Information

For the main guest, you must collect and report:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Type of identification document
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required.

Important Compliance Notes

You must verify guest identification in person at check-in. Only one guest per booking needs to provide identification document details. Failure to report guest information may result in penalties, including fines or imprisonment.

How Holidu Supports Your Compliance

Holidu's integrated guest check-in feature helps you meet legal requirements more efficiently by:

• Automating guest data collection through a pre-arrival check-in link
• Organizing information for easy transfer to Alloggiati Web
• Notifying you if mandatory information is missing
• Reducing manual data entry and administrative burden

Please note that you must manually upload guest details to the Alloggiati Web portal.

Step-by-Step Guide: Connecting to Alloggiati Web

Before You Start

If you are using the mobile app, ensure you have the latest version installed. Important: The credential setup process must be completed on a computer (PC), as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Steps to Connect Your Property

1. Open your Holidu App and navigate to Tools, then Online check-in
2. Review your list of properties and click Configure next to the property you wish to connect to Alloggiati Web
3. In the configuration form, select:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your Alloggiati Web username and password
   • Enter your Web Service key
4. Click Validate to verify your credentials
5. Click Save changes at the bottom of the form
6. If no error message appears, your property is now connected to Alloggiati Web
7. Close the form and confirm the connection shows as active

How to Retrieve Your Alloggiati Web Credentials

Finding Your Web Service Key

Your Web Service key is essential for connecting Holidu to Alloggiati Web. Follow these steps on a computer:

1. Log into your Alloggiati Web account
2. Click on your account name in the top right corner
3. Select Chiave Web service
4. If you already have a code, copy and paste it into the Holidu form
5. If you don't have a code, click Genera Nuovo Codice to generate a new one
6. Copy the newly generated Web Service key and enter it in Holidu

Important Credential Information

Keep the following in mind when managing your credentials:

• You can only generate one new Web Service key per day
• Every time you change your Alloggiati Web password, you must update the Web Service key in Holidu
• Always use the most current Web Service key for your connection

For additional information, consult the Alloggiati Web Manual (page 28).

Data Transmission Schedule

Once connected, your guest information will be automatically transmitted to Alloggiati Web according to the following schedule:

• One-night stays: Data transmits at 11:00 PM on the check-in date
• Stays of two nights or more: Data transmits at 11:00 PM on the day after check-in

This automatic transmission reduces your administrative workload while ensuring timely compliance with Italian regulations.

Managing Your Guest Information

After collecting guest check-in data through Holidu, you can download guestbooks at any time through your Holidu platform for your records. These guestbooks contain the information you've collected and can serve as backup documentation of your compliance efforts.

Troubleshooting Connection Issues

If you encounter an error message when validating your credentials:

• Verify that your username and password are correct
• Confirm you are using the correct Web Service key
• Ensure your Web Service key has not expired
• Check that you are using a computer (not a mobile device) for the setup process
• If the problem persists, generate a new Web Service key through Alloggiati Web and try again

Summary

Connecting your Holidu property to Alloggiati Web ensures you meet Italian legal requirements efficiently. By following these steps, you'll automate guest data collection and streamline your compliance with Article 109 of the Consolidated Law on Public Security. This integration reduces manual administrative work while maintaining full compliance with local regulations.

For additional support with guest check-in features or other Holidu tools, please refer to our complete Help Center or contact our customer support team.