Online Check-in - How to connect to Alloggiati web

Overview

In Italy, all accommodation providers—including short-term rental hosts—are legally required to report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be communicated upon arrival. This requirement is mandated by Article 109 of the Consolidated Law on Public Security.

Holidu provides an integrated guest check-in feature that helps you comply with these legal requirements effortlessly by automating guest data collection and simplifying the reporting process to Alloggiati Web.

Important Notice - Current Status

The guest check-in integration with Alloggiati Web is currently paused in Italy due to a temporary non-compliance issue. Until further notice, hosts must manually submit guest data directly via the Alloggiati Web portal. Holidu is working to restore this feature as soon as compliance requirements are met.

Legal Requirements for Guest Registration in Italy

Who Must Comply?

All types of accommodation providers, including vacation rental hosts, are legally required to comply with Italian guest registration regulations. Failure to report guest information may result in penalties, including fines or imprisonment.

Information Required

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

The collected guest information must be submitted electronically via the Alloggiati Web portal, managed by the Italian State Police.

Multiple Guests on One Booking

Only the main guest must provide the type and number of their ID document. Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required.

Document Verification and Guestbooks

In compliance with Italian law, hosts are required to verify the identification of their guests in person at check-in. The guestbook will display complete document information for only one guest per booking, while the document fields for the others will appear as empty.

You can download guestbooks for your records at any time through the Holidu platform.

How Holidu Facilitates This Process

To help hosts comply with legal requirements effortlessly, Holidu provides an integrated guest check-in feature that:

• Automates data collection – Guests receive a check-in link where they enter their required details before arrival
• Simplifies reporting – The collected information can be automatically transferred to Alloggiati Web, eliminating manual entry
• Ensures compliance – Hosts are notified if mandatory information is missing, reducing the risk of penalties

Please note that the automatic data transfer to Alloggiati Web is currently paused due to non-compliance. Hosts must manually upload guest details via the Alloggiati Web portal.

How to Connect Your Property to Alloggiati Web

Once the integration becomes active again, you will be able to reconnect your property using the following steps. If you are using the mobile app, ensure you have the latest version installed.

Step 1: Access Account Settings

In your Holidu App, click on the Holidu logo, select "Account," and click "Configure" under the "Online guest registration" section.

Step 2: Select Your Property

You will see your list of properties. Click "Configure" next to the property you want to connect to Alloggiati Web.

Step 3: Complete the Configuration Form

Complete the form and select the following options:

• Select "Activate automatic sending to an authority"
• Choose "Alloggiati Web" as the authority
• Enter your Alloggiati Web username and password
• Enter your service key
• Click "Validate" to verify your credentials

Step 4: Save Changes

Click "Save changes" at the bottom of the form. If no error message appears, your property is now connected to Alloggiati Web.

Step 5: Confirm Connection

Close the form and confirm that the connection is active by checking for a confirmation message in your account settings.

Where to Find Your Alloggiati Web Credentials

To obtain your Alloggiati Web credentials, you will need to access the Alloggiati Web portal directly. Please note that this process must be done on a computer, as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Steps to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account at the official portal
2. Click on your account name in the top right corner
3. Select "Chiave Web service" (Web Service Key)
4. If you already have a code, copy and paste it
5. If not, click "Genera Nuovo Codice" to generate a new one
6. Enter the new Web Service key into the Holidu configuration form

Important Credential Notes

• You can only generate one new Web Service key per day
• Every time you change your password on Alloggiati Web, you must also update the Web Service key in Holidu

Data Transmission Timing

When the integration is active again, guest data will be transmitted to Alloggiati Web according to the following schedule:

• For one-night stays: data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: data is transmitted at 11:00 PM on the day after check-in

Troubleshooting

If you encounter any issues while connecting your property to Alloggiati Web, here are some common solutions:

• Ensure you are using the correct username, password, and service key from your Alloggiati Web account
• Verify that your Web Service key is current and has not expired
• If you changed your Alloggiati Web password, regenerate your Web Service key and update it in Holidu
• Make sure you are using a computer to access the configuration form, as mobile devices may not display all fields correctly
• Contact Holidu support if the validation fails after confirming all credentials are correct

Need Additional Help?

For more information about Alloggiati Web and its requirements, you can refer to the official Alloggiati Web documentation and normative guidelines. If you have specific questions about connecting your Holidu account or need technical support, please contact the Holidu customer support team.