How can I edit the address of my property?

If you notice an incorrect address linked to your property, you can correct or report the issue yourself directly in the Holidu PMS. Accurate address details help guests find your property easily, support correct booking confirmations, and keep your listings consistent across all sales channels. Follow the steps below to edit your property address, based on where the error appears.

Step-by-step guide to edit your property address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details carefully.
3. If you find an error, click on Fix or report an issue.
4. Select the scenario that matches your situation (see the options below).

Choose the right scenario

After you click Fix or report an issue, you will be asked to select one of the following scenarios.

A. The address is wrong in the Holidu App

Choose this option if the incorrect address appears in your Holidu account.

• Edit the address fields directly.
• Adjust or verify the pin coordinates as prompted, so the map location matches your property exactly.
• Upload a recent utility bill that clearly shows the property address to verify the change for external channels.

B. The address is correct in the Holidu App, but wrong in one or more portals

Choose this option if your address is accurate in Holidu but appears incorrectly on one or more external booking portals.

• Indicate which portal or portals show the incorrect address: one, several, or all.
• You do not need to re-enter the address, since the address in the Holidu App is already correct.
• If Booking.com is selected, you will be asked to upload a utility bill.

Submit your changes

Once you have completed the required fields, submit your request or save your changes as prompted. A 24-hour grace period applies to address corrections, so please review your details before you finalize the update. After the change is submitted, no additional steps are required from you.

Documentation requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The bill should be issued recently and clearly display the property address so that the update can be verified and approved.

Expected processing times

• Holidu group sites: Changes are updated instantly once you save them in the PMS.
• Airbnb and Booking.com: Updates typically take 7 to 14 days to appear, as these platforms process address changes on their own schedules.

Best practices for editing your property address

• Double-check the address format and the pin location before you submit.
• Make sure your utility bill is clear, legible, and shows the full property address.
• Upload only documents that are recent and relate directly to the property.
• If an external channel is showing the wrong address and guests may be affected, consider informing upcoming guests about the ongoing update while the change is being processed.
• Review your property address after the update is complete to confirm that all channels display the correct information.