If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu Property Management System. This guide walks you through the process of editing your property address and understanding how changes are processed across different booking platforms.

Step-by-Step Instructions

Accessing the Address Edit Function

1. Log in to your Holidu PMS account
2. Navigate to the Location tab of your property
3. Review the current address details displayed
4. If you identify an error, click on Fix or report an issue

Selecting Your Scenario

After clicking the fix option, you will be prompted to select one of the following scenarios that best describes your situation:

Scenario A: The Address is Wrong in Holidu App

If the address information is incorrect in your Holidu account:

1. Edit the address fields directly with the correct information
2. Adjust or verify the pin coordinates as prompted to ensure accurate location mapping
3. Upload a recent utility bill showing your property address to verify the change for external channels
4. Submit your changes

Scenario B: The Address is Correct in Holidu App, But Wrong in Portal(s)

If your Holidu address is accurate but appears incorrectly on external booking platforms:

1. Indicate which portal or portals have the incorrect address (you can select one, multiple, or all affected platforms)
2. Note that you do not need to re-enter the address since it is already correct in your Holidu account
3. If Booking.com is selected as having the error, you will be required to upload a utility bill
4. Submit your request

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The utility bill serves as verification of your property address and must be clear and legible. Acceptable documents typically include electricity, water, gas, or internet bills dated within the last 90 days.

Processing Times and Updates

The time it takes for your address changes to appear varies depending on which platforms your property is listed on:

Holidu Booking Platform

Address changes update instantly after you save them in your account. Your guests will see the updated address immediately.

External Channels (Airbnb and Booking.com)

Updates to external channels typically take 7 to 14 days to process and reflect. This delay is normal and occurs as these platforms synchronize the updated information with their systems. We recommend notifying any guests with upcoming reservations if the address change is significant.

Grace Period

Please note that there is a 24-hour grace period for address modifications. This allows you time to review and make any necessary corrections before your changes are finalized and sent to external platforms.

Best Practices for Address Updates

• Double-check the address format and spelling before submitting to avoid unnecessary corrections
• Verify that the pin location accurately represents your property's actual location on the map
• Ensure your utility bill document is clear, legible, and shows the correct property address
• If you have upcoming reservations and need to update your address, inform your guests proactively about any changes
• Keep copies of submitted documentation for your records

What Happens After Submission

Once you have submitted your address change request, no additional steps are required on your part. The system will process your request and apply the changes according to the platform-specific timelines outlined above. For instant updates on Holidu platforms, refreshing your property page will display the new address. For external channels, monitor your listings after 7 to 14 days to confirm the address has been updated correctly.

Troubleshooting

If you encounter any issues while editing your address or if your changes are not reflected within the expected timeframe, ensure that:

• Your utility bill document meets the clarity and legibility requirements
• You have selected the correct scenario (A or B) based on your situation
• All required fields have been completed before submission
• You are using an updated version of the Holidu PMS

By following these instructions, you can efficiently update your property address and ensure consistency across all your booking channels.