Fraudulent activity on Holidu is rare, but you can spot warning signs early and report them quickly. Watch for unusual booking patterns, incomplete or inconsistent guest details, requests to pay outside the platform, and evasive or unreachable guests. If you suspect fraud, stop the conversation, keep records, and contact the Holidu team through the Holidu Assistant.

How can I recognize suspicious activity on Holidu?

Fraud often shows up as a combination of small warning signs. Review each booking and guest message carefully, especially when something feels out of the ordinary.

• Unusual booking patterns: Extremely short notice, very long stays, or high-value bookings can warrant extra attention.
• Incomplete or inconsistent guest information: Be cautious if a guest's name, email address, or phone number looks unusual, is incomplete, or does not match standard formats.
• Requests to pay outside the platform: Always use Holidu's secure payment channels. Any request to pay through external methods can be a sign of fraud.
• Evasive behavior or unreachable guests: Watch for guests who repeatedly ask about payment methods, push for personal details, pressure you to bypass Holidu's policies, or cannot be reached through the platform.

What should I do if I suspect fraud?

If you suspect fraudulent activity, act quickly. Following these steps protects you and helps the Holidu team investigate the case.

1. Use only Holidu's payment system: Do not accept payment outside Holidu, except for the security deposit or specific local charges such as tourist tax or pet fees. This keeps you protected under Holidu's policies.
2. Protect your personal and financial information: Keep your personal details private and never share financial information such as bank details or card numbers outside the platform.
3. Report the issue immediately: Contact the Holidu team using the Holidu Assistant and describe what you noticed.
4. Document suspicious communications: Keep screenshots and message logs. These records help our team investigate quickly and thoroughly.

How does Holidu handle reported fraud?

Once you report suspected fraud, the Holidu team reviews the case promptly. Depending on the findings, we take the necessary action, which can include canceling fraudulent bookings and involving relevant authorities where needed.

Hosts also benefit from regional fraud expertise. Local teams are familiar with patterns specific to each market and can advise you in your language.

What information should I include in my fraud report?

A detailed report helps us act faster. When you contact the Holidu Assistant, include the following details if you have them:

• The booking reference or property name
• The guest's name and the contact details used in the booking
• A short description of what seemed suspicious
• Screenshots or message logs of the relevant communications
• Any payment requests you received outside the platform

For more information about how Holidu works and how we protect our community, visit the Holidu Help Center.