How can I Identify and Report Fraudulent Activity

Ensuring the safety of both hosts and guests at Holidu is of utmost importance. While instances of fraudulent activity are infrequent, being vigilant can help prevent issues before they arise.

Recognizing Suspicious Activity

How to identify signs of potential fraud:

• Unusual booking patterns: Extremely short notice, long stays, or high-value bookings may warrant additional scrutiny
• Incomplete or Inconsistent Guest Information: Be cautious if a guest's name, email, or phone number appears unusual or deviates from standard formats.
• Requests to Pay Outside the Platform: Always use Holidu's secure payment channels. Requests for payment through external methods can indicate potential fraud.
• Odd, Evasive Guest Behaviour or unreachable guests: Watch for guests who ask repeated questions about payment methods, make urgent requests for personal details, pressure you to bypass Holidu's policies

Steps to Take if You Suspect Fraud

Immediate actions to ensure your safety and compliance:

1. Use Only Holidu's Payment System: Avoid accepting any payment outside Holidu except for the payment of the security deposit or any other additional charge like tourist tax, pet fee, etc. This action ensures you remain protected under our policies.
2. Safeguard Personal and Financial Information: Keep your personal information private and do not disclose financial details.
3. Report the Issue Immediately: Contact Holidu Support through your Holidu account.
4. Document Suspicious Communications: Keep records such as screenshots or message logs. These will aid in the investigation by our support team.
    

Once you report a suspected fraudulent activity, our team will promptly review the case. Necessary actions, including cancelling fraudulent bookings, will be undertaken, and if necessary, we might involve relevant authorities to ensure safety and compliance.

Maintaining vigilance ensures the protection and peace of mind for both our hosts and guests on the Holidu platform.