If you have a duplicated property listing on Booking.com, you can close it by removing all of its room types or units from the Booking.com Extranet. Once every unit has been deleted, the listing has no active units and can no longer take bookings.

Before You Start

Make sure you are removing the duplicate listing, not your active property. Deleting rooms from the wrong property can take your active listing offline.

Step-by-Step: Closing a Duplicated Property

1. Log in to the Booking.com Extranet. Go to admin.booking.com and sign in with your credentials.
2. Select the duplicate property and open Room details. From the top menu, select the Property tab, choose the property you want to close, and then select Room details. Depending on your account view, this may appear as Property layout.
3. Find the room or unit to remove. In the list of room types, locate the room or unit you want to delete.
4. Delete the room or unit. Select the option to delete the room or unit, then confirm the deletion. The room or unit will be removed from the property page.
5. Repeat for all remaining room types. Continue until the property has no active units left.

Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see Edit or Upload photos.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Wait until those stays are complete, then repeat the steps above.

Retry Publishing (If You Manage Your Listing Through Holidu)

If your property is connected to Booking.com through Holidu, you may need to update the channel after removing the rooms.

1. In Holidu, go to the Distribution channel tab of your property.
2. In the error message shown for the Booking.com channel, click the link that allows you to retry publishing ("click here").
3. Allow a few minutes for the changes to be processed.

Need Further Help?

If you cannot remove the duplicated listing yourself, or you have questions about the process, contact Booking.com partner support directly through the Extranet inbox. Ask them to remove the duplicated property and include the property name or ID so they can locate it quickly.