Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you meet local registration rules in the Basque Country and supports guest safety. Once your property is connected, Holidu sends guest information to the local authority for you, so you don't need to submit it manually.

How Do I Connect My Account?

You can connect a property to Ertzaintza in a few minutes from the Online Check-in section of your Holidu Host Account. Follow the steps below.

1. Log in to your Holidu Host Account.
2. Navigate to "Bookings" in the left side menu and then click on "Online Check-in".
   
3. Configure your properties.
   • You will see your list of properties here.
   • Click on the "Configure" button next to the property you want to connect to the police or authority.
     
4. Complete the form.
   • Click on "Activate automatic sending to police".
   • Select Ertzaintza as the authority and enter your username and password.
   • Click on "Validate" to confirm.
     
5. Once activated, click on "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. You can now close the form and confirm that the connection is active.

Need more help with online check-in? Visit the Holidu Help Center for more guides.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your details, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to keep your data protected when you enter your Ertzaintza credentials and when guest information is sent.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.