Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This automated process keeps your property legally compliant, reduces manual paperwork, and supports guest safety by streamlining the registration of traveler information with local authorities.

How Do I Connect My Account?

Before you can configure the check-in feature in Holidu, you need to register your establishment with Mossos d'Esquadra and obtain your credentials. Follow these three steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields with your property and personal information. Submit the form electronically by clicking "Accept" and signing it digitally. You will also need to scan and attach your DNI, NIE, NIF, or passport as proof of identity. If electronic submission is not available, refer to section 2 of the user manual in the Documentation section of the website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password. Save these credentials securely, as you will need them to connect your property to Holidu's check-in feature.

What is the Online Check-in Feature?

Holidu's Online Check-in feature automatically transfers guest data from your property to the Mossos d'Esquadra system after guests complete the online check-in form. This eliminates manual data entry and ensures timely compliance with Catalan regulations.

How Do I Configure My Property for Online Check-in?

Once you have your Mossos d'Esquadra credentials, configure the check-in feature in just a few steps:

Step 1: Open the Online Check-in Tool

In your Holidu app, navigate to "Tools" in the left side menu and select "Online Check-in."

Step 2: Enter Your Credentials and Activate

Input your Mossos d'Esquadra username and password into the form. Ensure all fields are completed accurately. Once activated, your property is linked to the Mossos d'Esquadra system.

Step 3: Save and Confirm

Click "Save changes" at the end of the form. If no error message appears, your property is now successfully connected to Mossos d'Esquadra. Close the form and verify that the connection status shows as active.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption to protect all guest information transferred to Mossos d'Esquadra.

Do I need to update my app to use this feature?

If you are using the mobile app, make sure you have the latest version installed to access the Online Check-in feature.

Thank you for prioritizing a secure and compliant hosting experience. For additional support, contact our customer service team.