How to Connect Holidu to SES.HOSPEDAJES for Online Check-in

To connect Holidu to SES.HOSPEDAJES, register your property on the official Spanish platform, collect your web service credentials, and enter them in the Holidu app under Online check-in. Once connected, Holidu automatically sends guest data to the authorities after each guest completes check-in.

SES.HOSPEDAJES is the platform developed by the Spanish Ministry of the Interior to comply with Royal Decree 933/2021. It centralizes guest registration reporting, as required by law.

Important: Imported bookings (those not created directly through Holidu) are not linked to SES.HOSPEDAJES. For these bookings, you must submit guest information manually through your SES.HOSPEDAJES account.

Part 1: Register Your Property on SES.HOSPEDAJES and Get Your Credentials

Step 1: Create an account

Go to the Ministerio del Interior website and click Hospedajes y alquiler de vehículos.

You have three options:

• Acceso al registro de establecimientos y entidades: Choose this if you have no account and no Cl@ve registration.
• Acceso a la consulta y envío de comunicaciones de actividades de hospedajes o alquiler de vehículos: Choose this if you already have a Cl@ve registration.
• Acceso a la consulta y envío de comunicaciones de actividades de hospedajes o alquiler de vehículos (login): Choose this if you already have a login.

Step 2: Select your verification method

Obtain and install a digital certificate, or use Cl@ve PIN or DNIe. If needed, request a digital certificate from FNMT or register with Cl@ve. Then click the “@” icon on the SES.HOSPEDAJES portal to begin.

Step 3: Access your account and choose the registration type

After logging in, go to “Registro de entidades y establecimientos.” Select the registration type, such as “Hospedaje turístico,” before continuing.

Step 4: Complete your registered data

Open “Mis datos registrados.” Fill in all required fields and tick “Envío de comunicaciones por servicio web.”

Important: You must tick this box before signing. Otherwise, your web service credentials will not be generated correctly.

Step 5: Register your properties

Once your personal data is complete, register each property with its details, including the name, address, and license number.

Step 6: Review and sign

Review your information and sign using Autofirm@ or Cl@ve Firma. Make sure the web service option is active before you sign.

Step 7: Receive your credentials

After signing, you will receive an email from no-reply@hospedajes.mir.es with your login details. It includes your owner code, property code, and web service credentials (the username ending in “WS”). You will need these to activate automatic guest check-in in Holidu.

Part 2: Connect SES.HOSPEDAJES to Holidu Online Check-in

Once you have your credentials, follow these steps. Make sure you are using the latest version of the Holidu app.

1. Open the Holidu app.
2. In the left-side menu, go to Bookings → Online check-in.
3. Click Configure next to the property you want to connect.

4. Fill in the form:
   • Click Statistics connection.
   • Select SES.HOSPEDAJES.
   • Enter your credentials: Username, Password, Accommodation code (property code), and Landlord code (owner code).
   • Click Validate.

5. Click Save changes.
6. If no error appears, your connection is active.

Note: For properties in Catalonia, select Mossos d’Esquadra. For properties in the Basque Country, select Ertzaintza.

To learn more about the feature, see our frequently asked questions about online check-in.

How to Fix SES.HOSPEDAJES Credential Issues

If your credentials are not working, retrieve them from the SES.HOSPEDAJES platform:

1. Go to the SES.HOSPEDAJES procedures page.
2. Select the “@” sign for access to the Registry of Establishments and Entities.

3. Log in with your digital certificate or the Cl@ve app.
4. Once logged in, click “Access” under Communication Service.

5. Copy the Username from the left column. Then click “Change Password” to set a new password for sending guest registration forms.

After updating your password, enter the new credentials in Holidu as described in Part 2.

Important: What Happens if Credentials Are Incorrect?

Once Online check-in is active, guests automatically receive the check-in form for eligible bookings. If your SES.HOSPEDAJES credentials are incomplete or incorrect, guests will still receive the form, but the automatic transfer of guest data to the authorities will fail. Check your credentials after setup to avoid this.