Online Check-in - How to Connect to AVS Germany

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined approach ensures compliance with local regulations while providing a professional experience for your guests during their arrival.

By setting up AVS integration through Holidu, you eliminate manual paperwork and reduce administrative burden, allowing you to focus on providing excellent hospitality to your guests.

Is This Available for My Property?

The online check-in connection to AVS is visible for every host account in Germany. Whether you can activate it depends on your local municipality (Kurverwaltung, Tourismusbüro, or Gemeinde).

Requirements for AVS Connection

• Your municipality needs an active partnership with AVS, and must have requested activation of the "CHEKIN" interface for use with Holidu
• Once activated, your municipality will provide you with a configuration document containing three essential values: Kurverwaltungs-ID, Firmen-ID, and Objekt-ID

Compatible Regions in Germany

The following municipalities currently have active AVS connections available:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

What If Your Municipality Isn't Connected Yet?

If your municipality isn't connected yet, contact your local Kurverwaltung, Tourismusbüro, or Gemeinde and ask them to request activation from AVS. This request must come from your municipality—Holidu cannot request it on your behalf.

The list of connected municipalities changes regularly. Check the current list in the Help center to verify your municipality's connection status.

How to Connect Your Property to AVS

Follow these step-by-step instructions to get your property connected to AVS Germany:

Step 1: Access Online Check-in Settings

In your Holidu app, navigate to "Tools" in the left side menu and then click on "Online Check-in"

Step 2: Select Your Municipality

From the available list, select your municipality. If your municipality appears in the dropdown, this indicates that the AVS connection is active and available for use.

Step 3: Enter Your Configuration Details

Enter the three configuration values provided by your municipality:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Step 4: Complete the Connection

After entering all required information, click the confirmation button to complete the connection. Your property is now connected to AVS Germany.

Step 5: Verify Connection Status

Once connected, your online check-in settings will display the confirmation of your AVS connection. You can now use the digital check-in process with your guests.

Troubleshooting: Municipality Not Found

If your municipality does not appear in the list, your municipality's connection with AVS is not complete yet. Contact your Kurverwaltung, Tourismusbüro, or Gemeinde directly to inquire about the status of their AVS activation request.

Frequently Asked Questions

What if I can't remember my AVS Germany credentials?

You can recover your account or reset your password by visiting the AVS Germany website. Follow their account recovery process to regain access to your credentials. If you continue to experience difficulties, contact AVS Germany customer support directly for assistance.

Is the connection secure?

Yes—guest data is transmitted over an encrypted connection. All communication between Holidu and AVS Germany uses industry-standard encryption protocols to ensure the security and privacy of your guests' personal information. Your data is protected throughout the entire transmission process.

Why can't I find my municipality in the list?

Your municipality has not yet requested activation from AVS, or the request is still in progress. Contact your Kurverwaltung, Tourismusbüro, or Gemeinde to inquire about the status of their activation request. They will need to reach out to AVS directly to complete the setup.

Who gives me my Kurverwaltungs-ID, Firmen-ID, and Objekt-ID?

Your local Kurverwaltung, Tourismusbüro, or Gemeinde will provide you with these configuration values. They will typically send this information to you via email or official correspondence once your municipality's AVS connection is activated. Holidu and AVS do not provide these IDs directly to individual hosts.

Can I request AVS activation myself?

No—only your municipality can request AVS activation. As an individual property owner, you cannot submit this request directly to AVS. You must contact your local Kurverwaltung, Tourismusbüro, or Gemeinde to request that they initiate the activation process on your municipality's behalf.

What happens after I connect my property to AVS?

Once connected, guest information will be automatically reported to your local authority through the AVS system during the check-in process. Your guests will complete the digital check-in, and their data will be securely transmitted to meet your legal reporting obligations.

Can I disconnect my property from AVS?

Yes, you can disable the AVS connection in your Online Check-in settings at any time. However, you may lose the ability to meet your legal reporting obligations if you disconnect. We recommend consulting with your local authority before disabling the connection.

Is AVS connection mandatory for all properties in Germany?

AVS connection is mandatory in municipalities where it is available and your municipality has activated the service. Check with your local Kurverwaltung, Tourismusbüro, or Gemeinde to understand your specific legal requirements.

What if my guests refuse to complete the digital check-in?

Guest cooperation is essential for the check-in process. We recommend communicating the importance of completing the check-in with your guests before their arrival. The process is straightforward and helps ensure compliance with local regulations.

How do I update my configuration details if they change?

You can update your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID at any time through the Online Check-in settings. If your municipality provides new configuration values, access your settings and enter the updated information.