Connect your Holidu property to SIBA (Sistema de Informação de Boletins de Alojamento) to automatically collect and submit guest information directly to the Portuguese authorities. This guide will walk you through the setup process and explain how the online check-in integration works.

Context: What is SIBA Integration?

With Holidu, you can automatically collect your guests' information and submit it directly to the SIBA portal, helping you meet legal requirements in a simple, practical, and secure way. Holidu facilitates the collection and transfer of guest data, but legal compliance remains the responsibility of the host. For further legal information, please consult the official SIBA portal.

1. Before You Start - What are the Prerequisites?

Before activating the guest registration feature with Holidu, please make sure that:

• You already have a property registered on the official SIBA portal: https://siba.ssi.gov.pt
• You have the following SIBA credentials available:
  • NIF of the Hotel Unit
  • Establishment Code
  • Authentication Key (usually a 12-digit password)
• The credentials should be the same ones used to access the official SIBA Portal
• The bulletin submission method in the SIBA portal is set to "Page on Portal". If another method is currently active (e.g., Web Services), you must contact SIBA directly to request a change: https://siba.ssi.gov.pt/contactos

2. How to Configure Guest Online Registration Between Holidu and SIBA

Follow these step-by-step instructions to connect your property to SIBA:

Step 1: Access Account Settings

In your Holidu app, click on the Holidu Logo and go to the "Account" section. Click on the "Configure" button present in the "Online guest registration" section.

Step 2: Select Your Property

You'll see a list of your properties. Click "Configure" next to the property you want to connect.

Step 3: Fill in Your SIBA Information

Fill in the form with your information and credentials from the SIBA Portal and enable "Send data automatically to the responsible authority".

Step 4: Enter SIBA Credentials

Choose SIBA – Página no Portal, and enter the following information:

• NIF (VAT number)
• Activation Key
• Establishment Code

Step 5: Validate and Save

Click "Validate", and once it shows "Completed!", click "Save Changes". You will see that the connection is now active.

3. What Happens After the Activation

After successfully activating the SIBA integration, the following occurs:

• Future bookings with a check-in date at least 6 days after the configuration is completed will be automatically associated with a secure check-in form
• The form is automatically sent to guests by email (or via Airbnb message for Airbnb bookings)
• Guests can complete their information either manually or by scanning their ID documents
• Data is securely collected and stored on the Holidu platform
• After 11:00 PM on the check-in date, the data is automatically sent to the SIBA portal

4. Guest's Point of View

Understanding how your guests experience the registration process helps ensure smooth check-ins:

Form Reception

After booking, guests receive a form link via email or Airbnb message. They must fill out the details for all guests, including children.

How Guests Complete the Form

Guests can complete the form in two ways:

• Manually entering their information
• Scanning their ID documents for automatic data capture

Reminders and Completion

If guests don't complete the form initially:

• Automatic reminders are sent 5 days prior to the check-in date
• If the form remains incomplete by check-in day, the host can collect the information manually using the same link
• Data must be completed by 11:00 PM on the check-in date for automatic submission to SIBA

5. Form Statuses

Track the status of guest registration forms for each booking. These are the most common form statuses you can see on your Holidu app in each booking page:

Understanding Form Statuses

The status indicators help you track whether guest data has been collected and submitted. Each status indicates a different stage of the registration process.

How to Fix Incomplete Data

If you notice incomplete registration data:

• Resend the form link to the guest as a reminder
• For transfer errors:
  • Contact Holidu Support
  • Confirm that the submission method in SIBA is set to "Página no Portal"

6. How to Get the Guest Registration Form - Boletim de Alojamento

You can download guest registration forms for record-keeping or manual processing:

Step 1: Access Guest Online Registration

Log in to Holidu and go to More > Account > Guest Online Registration.

Step 2: Navigate to Documents

Click Configure, then open Details > Documents.

Step 3: Generate and Download

Select "Generate Guest Form", choose the period you need, and click "Download".

Frequently Asked Questions

When do guests receive the form?

Guests receive the registration link immediately after booking via email (or Airbnb message for Airbnb bookings). If the form remains incomplete 5 days before arrival, an automatic reminder is sent to the guest.

What about multi-unit properties?

The SIBA integration feature is not yet available for properties with multiple units (e.g., separate rented rooms). Holidu is working to make this functionality available soon. Please check back for updates.

What happens to bookings made before activating SIBA with Holidu, but with future check-ins?

The form will only be sent automatically if SIBA configuration was completed at least 6 days before the check-in date. If this condition is not met, the host must manually submit guest data to SIBA.

Do I need to register all guests, including minors?

Yes, all guests must be registered, including minors and children. Minors can be registered by their parents or legal guardians.

What if guests don't fill out the form?

Guests will receive an automatic reminder 5 days before the check-in day. If the form remains incomplete, the host can either fill it out during check-in or resend the link to ensure it's completed before 11:00 PM on the check-in day.

Can I edit the form after submission?

No. Once submitted to SIBA, the guest data cannot be changed through Holidu. For corrections, you must contact the SIBA portal directly: https://siba.ssi.gov.pt/

Will I receive a notification when a guest completes the form?

No automatic notifications are sent when guests complete the form. You'll need to check the booking details manually in your Holidu app to verify completion status.

Can I use this configuration for all bookings?

Only bookings made via connected channels on Holidu are supported. Manual bookings or iCal imports are not currently supported for automatic SIBA registration.

What if a guest fills in their data and then cancels?

If a guest completes the registration form and then cancels the booking, the data will not be sent to SIBA. Data transfers only occur for active reservations on the check-in day.

Do secondary accounts have access to this feature?

No. Only the main account holder can configure the SIBA integration feature. However, collaborators can see the registration form in reservation details but cannot manage or activate the feature.

When is guest data transferred to the SIBA portal?

Guest data is automatically transferred to the SIBA portal after 11:00 PM on the day of check-in. Hosts must ensure all guest data is completed by that time for successful transfer.

What should I do if I have issues activating the SIBA connection with Holidu?

If you experience any difficulties activating or using the SIBA connection, please contact Holidu's support team at . Our team is ready to assist you with any technical or configuration issues.

Important Note

The Holidu guest registration feature helps automate the process of collecting and submitting guest data to SIBA. However, legal responsibility for submitting accurate and timely data lies solely with the host. For official and detailed legal information, visit: SIBA FAQs – Legal Questions