Connecting Holidu to SIBA lets you collect your guests' registration details online and send them automatically to the SIBA portal (Sistema de Informação de Boletins de Alojamento). This helps you meet Portugal's local guest registration rules without re-entering guest data by hand. This guide explains the prerequisites, how to set up the connection, what guests see, and how to fix common problems.

Note: Holidu helps with collecting and transferring guest data, but legal compliance remains the responsibility of the host. For full legal information, please consult the official SIBA portal.

1. Before You Start: What Are the Prerequisites?

Before you activate guest online registration in Holidu, make sure the following points are in place. You need a property registered on the official SIBA portal and your SIBA credentials. You also need to know which submission method is active in your SIBA account.

• You already have a property registered on the official SIBA portal at https://siba.ssi.gov.pt.
• You have the following SIBA credentials available:
  • NIF of the Hotel Unit (Unidade Hoteleira)
  • Establishment Code (Estabelecimento)
  • Authentication Key (Chave de Ativação), usually a 12-digit password. These are the same credentials you use to access the official SIBA portal.
• You know which bulletin submission method (Método de envio) is active in your SIBA account. Both "SEF-SIBA web service integration" and "SEF-SIBA Página no portal integration" can be connected to Holidu. The method you select in Holidu must match the one configured in SIBA.
• You can check the current submission method by logging in to the SEF account at https://siba.ssi.gov.pt/s/an/default.aspx. If you need to change it and cannot do so yourself, contact SIBA directly at https://siba.ssi.gov.pt/contactos.

2. How to Configure the Guest Online Registration Between Holidu and SIBA

To connect a property, open the Online Check-in page in your Holidu app, select the property, and enter your SIBA details. The steps below walk you through the full setup.

1. In your Holidu app, go to "Bookings" in the left side menu and click "Online Check-in".

   

   You will see a list of your properties. Click "Configure" next to the property you want to connect.

2. Review the property information form. It shows fields such as Country (País), Address (Morada), Municipality (Concelho), City (Cidade), and postal code.

   

3. Fill in the form with your information and your SIBA Portal credentials. Then enable "Send data automatically to the responsible authority".

   

4. Select the sending method. For Portugal, there are two connection methods, and each one requires different fields:

   • "SEF-SIBA web service integration": see Option A below.
   • "SEF-SIBA Página no portal integration": see Option B below.

   Always choose the option that matches the sending method (Método de envio) configured in your SIBA account. If the two do not match, validation and data transfer will fail.

5. Complete the fields for your chosen method, as described in the options below.

   

Option A: "SEF-SIBA web service integration"

Use the same credentials you use to access the SIBA portal at the SIBA login page. The required login fields are:

For the remaining fields (postal code, postal area, contact name, email, and phone number), enter exactly the same information shown in your SIBA account under "Atualização dos dados de inscrição" at this SIBA page.

On that same SIBA page, the Método de envio must be set to "Web Service" for this option to work. If it is set to something else, follow the steps in "How to switch between the two methods" below.

Option B: "SEF-SIBA Página no portal integration"

Use the same credentials you use to access the SIBA portal. The required fields are:

This option does not need address or contact details such as postal code, postal area, contact name, email, or phone number. Only the three fields above are required.

Select "Página no portal" only if this is the sending method configured in your SIBA account. You can verify it in the SIBA portal under "Atualização dos dados de inscrição".

How to Switch Between the Two Methods

The sending method selected in Holidu must always match the Método de envio in your SIBA account. Changing it in Holidu alone is not enough. You must request the change from SIBA first.