As a host, you are responsible for providing a great stay. Your main duties include being reachable during the stay, communicating clearly before arrival, keeping your calendar and property details accurate, avoiding cancellations, and providing receipts when guests request them. The booking contract is between you and the guest, with Holidu acting as an intermediary.

Booking guidelines

What is your role as a host?

You are not only hosting a property. You are providing an experience for your guests. The booking contract is between you and the guest, and Holidu acts as an intermediary. You, or a designated person, should be reachable during the guest's stay, either directly or through someone who is in charge of the property.

How should you communicate with guests before arrival?

Contact your guests early to share arrival expectations. A personal message creates a better experience. Include the following details:

• Estimated arrival time
• How guests will collect their keys
• Your house rules

How can you help guests during their stay?

Be ready to help during the stay. If an issue comes up at the property, respond quickly so that your guests can enjoy a stress-free stay.

Why should you avoid host cancellations?

Cancellations disrupt plans for both hosts and guests. They can also affect your property's performance and may lead to penalties. Try to avoid cancellations whenever possible.

How do you provide a receipt or invoice to a guest?

If a guest asks for a receipt, provide a receipt or invoice that shows the total amount paid. You can issue it with Holidu's tool. Read the full guide here: How to issue an invoice for a guest.

Please note: Holidu only provides guests with a booking confirmation. The invoice you issue through Holidu is an individual fiscal document and should not be shared with guests.

Account configuration guidelines

Who is responsible for the accuracy of your property settings?

You are responsible for the accuracy of your configuration. Local teams are happy to guide and assist you. However, Holidu is not responsible for keeping your property information and settings up to date.

How can you update your account settings?

You can update everything that is configurable in your account yourself. The process is quick and easy.

How do you manage your calendar?

Keep your calendar accurate and up to date to prevent double bookings. As the host, you set your availability. If your property becomes unavailable because of renovations, maintenance, or private use, block those dates right away. An up-to-date calendar creates a smooth experience for you and your guests.

What should you do when you change property details?

If you change amenities, sleeping arrangements, or other configurable settings, update your property description promptly. Learn how in this guide: How to generate your property description.

Whenever critical information changes, such as a pool or Wi-Fi that is no longer available or a change in bedroom configuration, you must inform guests with affected bookings. Holidu only steps in for very urgent cases, such as when the check-in date is very close.

How often should you update your rates?

Update your nightly rate, minimum stay, and extra fees well before upcoming seasons. Guests like to plan their holidays in advance.

Important: Once a booking is confirmed, the booking price can no longer be changed.

Frequently asked questions

Can I change the price of a confirmed booking?

No. Once a booking is confirmed, the booking price cannot be changed. Set your rates in advance so that your prices are correct before guests book.

Am I responsible for telling guests about changes to my property?

Yes. If critical information changes after a guest has booked, such as the loss of a pool or Wi-Fi, you must inform the affected guests yourself. Holidu only intervenes in very urgent cases.