Keeping your account information up to date helps you communicate smoothly with guests and avoid issues at check-in. You can update your email address, language, phone number, billing information, bank details, and agreement directly from your Holidu account.

Where to Find Your Settings

To find your account settings, log in to your Holidu account and follow these steps:

1. Log in to your Holidu account.
2. Click the Holidu logo in the top right corner.
3. From the dropdown, select the section you want to update:
   • Account (general settings, personal information, bank information, reports and certificates, and your agreement)
   • Security (email and password)
4. Once you are in the Account area, you can also use the left-hand menu to move between sections.

How Do I Update My Email Address on Holidu?

To change your email address, go to Security, click Edit in the Email section, enter your new address, and click Save. The new address cannot already be in use with another Holidu account.

1. Go to Security.
2. In the Email section, click Edit.
3. Enter your new email address. Note that the new email address cannot already be in use with Holidu.
4. Click Save.

How Do I Change My Preferred Language on Holidu?

To change your language, go to Account, scroll down to Settings, click Edit next to Language, choose your preferred language, and click Save.

1. Go to Account.
2. Scroll down to Settings.
3. Click Edit next to Language.
4. Choose your preferred language.
5. Click Save.

How Do I Update My Phone Number on Holidu?

Your phone number is stored in the Billing Information section of your account. Open that section, click Edit, enter your updated number, and click Save.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Enter the updated phone number.
5. Click Save.

How Do I Edit My Billing Information on Holidu?

You can update your organization name, billing address, or tax details from the Billing Information section. Keep in mind that some changes to your organization name require a new agreement (see the section below).

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Update your organization name, billing address, or tax details.
5. Click Save.

How Do I Edit My Bank Details on Holidu?

Bank details are updated through our secure payment partner, Adyen. You will be redirected to Adyen to enter your new IBAN and complete verification.

1. Go to Account.
2. Scroll to Bank Information.
3. Click Edit. You will be redirected to our secure partner Adyen.
4. If you already have an IBAN configured, delete the configured IBAN.
5. Configure your new IBAN and follow the steps to update your bank details.
6. Click Save.

For step-by-step instructions, see How to edit my bank details.

How Do I Download My Holidu Agreement?

You can save a copy of your signed Holidu agreement at any time from the Your Agreement section of your account.

1. Go to Account.
2. Scroll to Your Agreement.
3. Click Download to save a copy of your signed Holidu agreement.

Which Changes Require a New Agreement?

Some changes to your account affect your legal details and require a new agreement. Contact us for assistance with any of the following:

• Changing the organization name
• Changing the account holder name
• Changing from an individual to a legal entity, or the other way around
• Changing bank details to an account with a different holder