Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country. This integration ensures that your vacation rental property meets legal requirements and helps you provide a secure experience for your guests. By establishing this connection, you enable seamless communication of necessary guest information to local authorities, streamlining your administrative responsibilities and ensuring your property operates within all applicable regulations.

Key benefits of connecting to Ertzaintza include:

• Automatic compliance with local guest registration requirements
• Reduced manual administrative work through automated data transmission
• Enhanced security and transparency for your guests
• Protection of your property's reputation through regulatory compliance
• Simplified documentation and audit trails

How to Configure Check-in Connected to Ertzaintza

Follow these step-by-step instructions to connect your Holidu account to Ertzaintza:

Step 1: Log in to Your Holidu Host Account

Begin by accessing your Holidu Host Account. Ensure you have your login credentials ready and that you are logged in as the property owner or account administrator with the necessary permissions to configure settings.

Step 2: Navigate to Your Account Settings

Click on the Holidu Logo to access your main account menu. From there, navigate to your "Account" section. Look for the "Online guest registration" section, where you will find a "Configure" button. Click this button to proceed.

Step 3: Select and Configure Your Property

You will now see a list of all your properties. Locate the property you wish to connect to Ertzaintza. Click the "Configure" button next to the property name to open the configuration form.

Step 4: Activate and Complete the Ertzaintza Form

In the configuration form, you will need to:

• Check the box labeled "Activate automatic sending to police"
• Select "Ertzaintza" from the available authority options
• Enter your Ertzaintza username
• Enter your Ertzaintza password

Step 5: Validate Your Credentials

After entering your Ertzaintza credentials, click the "Validate" button to confirm that your login information is correct and that the connection can be successfully established. This validation step ensures your credentials are accurate before proceeding.

Step 6: Save Your Changes

Once validation is complete and no error messages appear, click "Save changes" at the end of the form. This will finalize your connection settings.

Step 7: Confirm Your Connection is Active

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as "active" on your account dashboard.

Frequently Asked Questions

What should I do if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, please visit the Ertzaintza official website to reset your password or recover your account information. You can also contact Ertzaintza's support team directly for assistance with account recovery.

Is the connection process secure?

Yes, absolutely. Our platform uses high-standard encryption protocols to ensure that your Ertzaintza credentials and all transmitted guest information are protected. Your data is transmitted securely through encrypted channels, and we comply with all relevant data protection regulations to safeguard your information.

What does an error message during validation mean?

If you receive an error message during the validation step, it typically indicates one of the following issues:

• Your Ertzaintza username or password is incorrect
• Your Ertzaintza account is inactive or suspended
• There is a temporary connectivity issue with the Ertzaintza system
• Your Ertzaintza account does not have the necessary permissions

Double-check your credentials and try again. If the problem persists, contact Ertzaintza support or reach out to our Holidu support team for further assistance.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process (Steps 3-7) for each property in your portfolio. Each property will have its own independent connection status, allowing you to manage compliance for all your vacation rental properties through a single Holidu account.

How do I disconnect my property from Ertzaintza?

To disconnect your property from Ertzaintza, return to the property configuration form and uncheck the "Activate automatic sending to police" checkbox. Click "Save changes" to deactivate the connection. Your property will no longer send guest information to Ertzaintza automatically.

What information is sent to Ertzaintza?

Once connected, your Holidu account automatically transmits required guest registration information to Ertzaintza as mandated by local regulations. This typically includes guest names, contact information, check-in and check-out dates, and property details. All data transmission complies with local privacy laws and regulations.

How can I get help if I encounter issues with the connection?

If you experience any issues connecting to Ertzaintza or have questions about the process, our Holidu Help Center provides additional resources. You can also contact our customer support team directly for personalized assistance with your specific situation.

Thank you for prioritizing a secure and compliant hosting experience. We are committed to supporting you every step of the way, ensuring both you and your guests have a seamless and secure experience.