Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country. Once your account is connected, guest registration information is automatically communicated to the local authority directly from Holidu, ensuring that your property meets all legal requirements while streamlining your administrative processes.

This integration helps you:

• Comply with Basque Country guest registration requirements
• Automatically submit guest information to local authorities
• Reduce manual paperwork and administrative burden
• Support guest safety and local regulations
• Avoid potential fines or penalties for non-compliance

How Do I Connect My Account to Ertzaintza?

Follow these step-by-step instructions to connect your Holidu account to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

Once logged in, locate and click on "Tools" in the left side menu, then select "Online Check-in" from the available options.

You will see a dashboard displaying your properties with configuration options.

Step 3: Configure Your Property

In the Online Check-in section, you will see a list of your properties. Find the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the option labeled "Activate automatic sending to police" to enable this feature.

Step 5: Select Ertzaintza and Enter Credentials

A dropdown menu will appear. Select "Ertzaintza" as your local authority. Then enter your Ertzaintza username and password in the designated fields.

Step 6: Validate Your Credentials

Click the "Validate" button to confirm that your credentials are correct and that the connection can be established. The system will verify your information with Ertzaintza.

Step 7: Save Changes

Once validation is successful, click "Save changes" at the end of the configuration form to finalize the connection.

Step 8: Confirm Active Connection

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as "active".

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website where you can reset your password or recover your account information. You will need your credentials to complete the connection process with Holidu.

Is the connection process secure?

Yes. Our platform uses high-standard encryption protocols to keep your data protected. Your Ertzaintza credentials and all transmitted guest information are secured using industry-standard security measures, ensuring compliance with data protection regulations.

What should I do if the validation fails?

If the validation fails when you click the "Validate" button, double-check that your Ertzaintza username and password are entered correctly. Ensure there are no extra spaces or typos. If the issue persists, verify that your Ertzaintza account is active and in good standing by visiting their official website. If you continue to experience problems, please contact Holidu support for additional assistance.

Can I connect multiple properties to Ertzaintza?

Yes. You can connect multiple properties to Ertzaintza by repeating the configuration process for each property in your Holidu account. Simply select each property, configure its settings, and activate the automatic sending feature with your Ertzaintza credentials.

How do I disconnect my property from Ertzaintza?

To disconnect a property from Ertzaintza, return to the "Online Check-in" configuration page for that property and deselect or deactivate the "Activate automatic sending to police" option. Click "Save changes" to confirm the disconnection.

What guest information is sent to Ertzaintza?

When connected to Ertzaintza, guest registration information required by Basque Country regulations is automatically transmitted. This typically includes guest names, identification numbers, arrival and departure dates, and property details. Only information necessary for legal compliance is shared with the local authority.

How often is guest information sent to Ertzaintza?

Guest information is automatically sent to Ertzaintza as soon as guest check-in is completed through the Holidu online check-in system. This ensures real-time compliance with local registration requirements.

Where can I get additional support?

For additional support with the Ertzaintza connection or any other Holidu features, please contact the Holidu support team through your host account or visit the Holidu Help Center for more resources and guidance.

Thank you for prioritizing a secure and compliant hosting experience in the Basque Country. Local-language support is available across our 7 European markets.