How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu account to Mossos d'Esquadra and configure automated guest registration for your property.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra ensures compliance with local Catalan regulations regarding guest information reporting. This streamlines your legal obligations and enhances the safety of your guests while keeping your property fully regulated.

Step 1: Register Your Establishment with Mossos d'Esquadra

Before connecting through Holidu, you must first register your establishment with Mossos d'Esquadra directly.

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper left corner
3. Select "Establishment registration form (PI-15)" and complete all required fields
4. Sign the form electronically and attach scanned copies of the DNI, NIE, NIF, or passport of the individuals listed
5. Submit the form. If electronic submission is unavailable, refer to section 2 of the user manual in the Documentation section
6. Receive your username and password via email once registration is approved

Step 2: Connect Your Property to Mossos d'Esquadra via Holidu

Once you have your Mossos d'Esquadra credentials, follow these steps to activate automatic guest registration through Holidu.

1. Go to your "Account" section and click the "Configure" button in the "Online guest registration" section
2. Select the property you want to connect to Mossos d'Esquadra and click "Configure"
3. In the form, enable "Activate automatic sending to police"
4. Select "Mossos d'Esquadra" as the authority from the dropdown menu
5. Enter your Mossos d'Esquadra username and password
6. Click "Validate" to confirm your credentials
7. Click "Save changes" at the end of the form
8. If no error message appears, your property is now successfully connected to Mossos d'Esquadra

Note: If you are using the mobile app, ensure you have the latest version installed before proceeding with these steps.

What Happens After Connection?

Once connected, Holidu automatically transfers guest data to Mossos d'Esquadra after guests complete the online check-in form. This eliminates manual reporting and ensures compliance with local regulations.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security using advanced data encryption to protect all information transmitted to Mossos d'Esquadra.

Can I connect multiple properties to Mossos d'Esquadra?

Yes. Repeat the configuration steps for each property you wish to connect. Each property can be configured independently.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way.