Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your property to Mossos d'Esquadra ensures you comply with local Catalan regulations regarding guest information reporting. This connection streamlines your legal obligations, enhances guest safety, and automates the process of transferring guest data to local authorities. By setting up this integration, you can focus on providing excellent hospitality while Holidu handles the regulatory requirements automatically.

What is the Online Check-in Feature?

The Online Check-in feature offered by Holidu allows you to connect your property directly to Mossos d'Esquadra. Once configured, Holidu automatically transfers guest data after guests complete the online check-in form, eliminating manual registration processes and ensuring timely compliance with local authorities.

How Do I Connect My Account to Mossos d'Esquadra?

Step 1: Register Your Establishment

First, you need to register your establishment with Mossos d'Esquadra:

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper left corner
3. Select "Establishment registration form (PI-15)"
4. Complete all required fields in the form
5. Sign the form electronically and submit it
6. Scan and attach your DNI, NIE, NIF, or passport

If you cannot submit electronically, refer to section 2 of the user manual available on the Mossos d'Esquadra website.

Step 2: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password. Keep these credentials safe, as you will need them to connect your property in Holidu.

How Do I Configure My Property in Holidu?

Follow these steps to connect your property to Mossos d'Esquadra through Holidu:

Step 1: Access Your Account Settings

In your Holidu app or web portal, click on the Holidu Logo and navigate to your "Account" section. Look for the "Online guest registration" section and click the "Configure" button.

Step 2: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you wish to connect to Mossos d'Esquadra.

Step 3: Enter Your Mossos d'Esquadra Credentials

Complete the form by entering your Mossos d'Esquadra username and password. Check the box to "Activate automatic sending to police" and select "Mossos d'Esquadra" as the authority. Click "Validate" to confirm your credentials.

Step 4: Save Your Changes

Click "Save changes" at the bottom of the form. If no error message appears, your property is now successfully connected to Mossos d'Esquadra.

Step 5: Verify the Connection

Close the form and return to the main settings. You should see that the connection is now active and ready to automatically transfer guest information.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security using advanced data encryption when transferring information to Mossos d'Esquadra. All guest data is protected throughout the process.

Do I need the latest version of the Holidu app?

If you are using the mobile app, make sure you have the latest version installed to access all Online Check-in features and configuration options.

Thank you for prioritizing a secure and compliant hosting experience. We are here to support you every step of the way, ensuring both you and your guests enjoy a seamless experience.