What to do if I have issues logging in?

If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device and review collaborator permission requirements.

Mobile troubleshooting (Holidu Host App)

If you are experiencing login issues on your mobile device, try these steps in order:

Step 1: Reinstall the app

Uninstall the Holidu Host app from your device, reinstall it, and attempt to log in again. This resolves most app-related login problems.

Step 2: Set your phone's date and time to automatic

Incorrect date and time settings can prevent successful login. To fix this:

• On iPhone: Go to Settings, select General, then Date & Time. Enable both toggles for automatic settings. After adjusting, try logging in again.
• On Android: Open the Clock app, tap More, select Settings, and enable automatic date and time. After adjusting these settings, attempt to log in.

Step 3: Reset your password

On the login screen, tap Forgot Password. You will receive an email with a reset link valid for 10 minutes. Follow the link to create a new password and try logging in again.

Desktop troubleshooting

If you cannot log in from your computer, follow these steps:

Step 1: Confirm you are on the correct website

Ensure you are visiting the correct login page:

• Visit host.holidu.com to sign in as a host
• Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts

Step 2: Set your computer's date and time to automatic

Synchronize your device's date and time with automatic settings:

• On Mac: Click the Apple menu, select System Settings, go to General, then Date & Time. Turn on both Set time and date automatically and Set time zone automatically using your current location. After updating, try logging in again.
• On Windows: Go to Start, click Settings, select Time & Language, then Date & Time. Enable both Set time automatically and Set time zone automatically. After updating, attempt to sign in.

Step 3: Reset your password

On the login screen, click Forgot Password below the password field. You will receive an email with a reset link valid for 10 minutes. Follow the instructions in the email to reset your password, then try signing in again.

Step 4: Complete the sign-up form if prompted

If you are redirected to a sign-up form, complete it as instructed. Once submitted, you should be able to access the Holidu Host platform.

Email and collaborator permissions

Understanding account access is essential for successful login. Here's what you need to know:

Who can access the Holidu Host platform?

Only two types of email addresses can log in to the Holidu Host platform:

• The main account email address
• Email addresses added as collaborators by the main account holder

What if your email is not recognized?

If the email address you are using is not registered with Holidu or not added as a collaborator, login will not be possible, even if you successfully reset your password. Your email must be explicitly added to the account.

How to verify or update collaborator access

The main account holder can manage collaborators by:

• Logging into the Holidu Host platform
• Navigating to account settings
• Accessing the collaborators section to verify, add, or update email addresses and permissions

If you cannot log in due to collaborator status

If you believe you should have access to the account but cannot log in, contact the main account holder to:

• Confirm your collaborator status
• Have your email address added as a collaborator
• Verify that the correct email address has been authorized

Quick troubleshooting checklist

• Reinstall the Holidu Host app (mobile users)
• Verify that your device's date and time are set to automatic
• Reset your password using the Forgot Password option
• Confirm you are using the correct website (host.holidu.com for hosts)
• Verify that your email is registered or added as a collaborator on the account
• Contact the main account holder if you should have collaborator access but cannot log in

Need additional help?

If you have completed all troubleshooting steps and still cannot log in, reach out to Holidu support. Provide details about which steps you have already tried to help us resolve your issue more quickly.