Having trouble logging into your Holidu Host account? This guide walks you through the most effective troubleshooting steps for login issues on both the Holidu Host app and desktop. It also explains how collaborator permissions affect your access.

What steps should I take to fix login issues on mobile (Holidu Host app)?

1. Reinstall the app: Uninstall the Holidu Host app from your device, reinstall it, and try logging in again.
2. Set your phone's date and time to automatic:
   • On iPhone: Go to Settings > General > Date & Time, and turn on both automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.
   After adjusting these settings, try logging in again.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to create a new password, then try logging in again.

What should I do if I cannot log in on desktop?

1. Make sure you are on the correct website:
   • Visit host.holidu.com to sign in as a host.
   • Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time. Turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time. Enable "Set time automatically" and "Set time zone automatically."
   After updating these settings, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link that is valid for 10 minutes. Follow the instructions to set a new password, then sign in again.
4. Complete the sign-up form if prompted: If you are redirected to a sign-up form, fill it out and submit it. Once submitted, you should be able to access the Holidu Host platform as usual.

How do email addresses and collaborator permissions affect login?

• Only the main account email address or email addresses added as collaborators can be used to sign in to the Holidu Host platform.
• If your email address is not registered with Holidu, you cannot log in, even after completing the password reset steps.
• To verify, add, or update collaborator permissions, the main account holder must go to account settings and manage collaborators.
• If you believe you should have access but cannot log in, contact the main account holder. They can confirm your collaborator status or add your email address as a collaborator.

Summary

• On mobile, reinstall the app, check your date and time settings, and reset your password if needed.
• On desktop, confirm you are on the correct website, check your date and time settings, and reset your password if needed.
• Access requires the main account email address or a verified collaborator email address. Ask the main account holder to check your collaborator status if you cannot sign in.
• If the issue continues after these steps, contact Holidu support for further help.