Good reviews help your Holidu listing rank higher in search results and build trust with future guests. Hosts aiming for Star Host status need more than three reviews with an average score of 90 out of 100. Follow these practical steps to earn strong feedback from every guest.

How do I set the right expectations before guests arrive?

Keep your listing honest and accurate so guests know exactly what to expect. When the property matches its description, guests trust you from the start.

• Update your amenities so your listing reflects the real features of your property.
• Mark amenities as private only when a single unit exclusively uses them. Keep shared items such as pools and gardens categorized as shared.
• Clearly state your house rules, check-in times, and check-out times.
• Contact your account manager to update your description texts.

How can I deliver a clean and welcoming space?

Cleanliness and comfort are among the top factors guests consider when rating their stay.

• Deep clean between stays, paying close attention to bathrooms, kitchens, and bedding.
• Stock essentials such as fresh towels, toiletries, and basic kitchen supplies.
• Provide comfortable bedding and seating.
• Add thoughtful extras, such as a welcome note, coffee, tea, or snacks.
• Write clear instructions for appliances, Wi-Fi, and entertainment systems.

How quickly should I respond to guests?

Aim to reply within one hour during a guest's stay. Make sure guests always have a contact point for emergencies or questions. Send a friendly check-in message, but avoid excessive communication unless the guest reaches out first.

How do I encourage guests to leave a review?

A great stay usually leads to a great review, but a friendly reminder helps. Explain that reviews help you improve and help future travellers make informed decisions.

What is the key to getting good reviews?

Clear communication, thoughtful preparation, and attentive service consistently lead to strong reviews. Good reviews strengthen your reputation on Holidu and bring you closer to Star Host status.