Can I delete a review left by a guest?

You cannot delete a guest review yourself, but you can request its removal if it breaks the rules of the platform where it was posted. Reviews that are offensive, discriminatory, irrelevant to the stay, contain personal information, or include false statements may qualify. Honest criticism and negative opinions usually do not.

What types of reviews can be removed?

• Offensive or inappropriate language
• Discrimination or hate speech
• Content unrelated to the guest's stay
• Personal details shared without consent
• Factual inaccuracies or fraudulent claims

How do I request a review removal?

1. Read the review guidelines for the platform. Helpful resources include the Airbnb review policy, the Booking.com review removal guide, the VRBO content guidelines, and the VRBO review guidelines.
2. Check whether the review breaks any of those rules. Save screenshots or notes as evidence.
3. Follow the removal process described by the platform, and include your booking details and a clear explanation of the violation.
4. Wait for the platform to review your request. The platform makes the final decision on whether a review is removed.

What can I do if the review stays?

You can still turn feedback into improvements. Address the issues the guest raised, and reply to the review in a calm, professional way. Future guests will see how you handle criticism, which can strengthen your reputation as a host. You can also learn more in the Holidu Help Center.