Can I delete a review left by a guest? My guest left a bad review, what can I do?

Guest reviews are an important part of your hosting profile. However, if you believe a review violates platform guidelines, you may be able to request its removal. Here's what you need to know about handling problematic reviews.

When Can a Review Be Deleted?

A review can only be removed if it violates the terms and conditions of the platform where it was posted. Reviews that are simply negative or critical do not qualify for deletion unless they breach specific guidelines.

Common violations that may warrant removal include:

• Offensive, abusive, or inappropriate language
• Discrimination, hate speech, or harassment
• Content unrelated to the guest's actual stay
• Privacy violations, such as sharing personal details
• False or fraudulent statements about your property

Constructive criticism and differing opinions alone are not grounds for deletion.

How to Request a Review Deletion

Step 1: Review Platform Guidelines

Check the specific terms of the platform where the review was posted:

• Airbnb Review Removal Policy
• Booking.com Review Removal Guidelines
• VRBO Review Guidelines

Step 2: Document the Violation

Take screenshots of the review and note which specific guidelines it violates. Be clear about why you believe it should be removed.

Step 3: Submit Your Request

Contact Holidu support with the following information:

• Your booking number
• A detailed explanation of the guideline violation
• Screenshots or evidence supporting your claim

Step 4: Await a Response

Our customer service team will review your request and coordinate with the relevant platform. Please note that the final decision rests with the booking platform, not Holidu.

What If the Review Cannot Be Removed?

Even if a negative review stays on your profile, you can still take action to protect your reputation:

• Respond professionally: Write a courteous reply that addresses the guest's concerns and demonstrates your commitment to quality service
• Make improvements: Use the feedback constructively to identify and fix any genuine issues at your property
• Encourage positive reviews: Provide excellent service to future guests so they leave positive feedback that balances negative reviews

Many potential guests recognize that one negative review among many positive ones is normal. Your professional response and track record matter more than any single review.

Need help? Our customer support team is here to assist you with review-related concerns and help ensure your hosting experience is successful.