Guest reviews help future guests choose the right property. Holidu displays reviews from direct bookings and connected channels, and you can respond publicly to any review about your property. This guide explains how reviews work and what to expect as a host.

What is the difference between reviewing and replying?

• Reviewing a guest means writing feedback about the guest. This is possible on Airbnb and Vrbo.
• Replying to a review means responding publicly to what a guest wrote about your property. This is possible on Airbnb, Vrbo, Booking.com, and Holidu.

How does the Holidu rating system work?

Guests rate their stay from 1 (lowest) to 10 (highest). Your overall property rating is the average of all scores received. Guests can also rate subscores for location, cleanliness, description accuracy, and value for money, and they can leave written feedback.

Who can leave a review?

• Holidu guests can leave a review once their stay is completed.
• Partner channel guests who booked through Airbnb, Vrbo, Booking.com, or other channels can leave reviews under each channel's rules.

Manual bookings, which you enter yourself rather than receiving through Holidu or a connected channel, cannot receive guest reviews.

Where can I see my reviews?

All reviews appear in your Holidu Host account. To open them:

1. Log in to your Holidu Host account.
2. Go to Properties.
3. Open Configuration, then Reviews.

A new guest review can take up to 14 days to appear.

Which reviews are displayed?

We display all legitimate reviews, whether positive or negative, as long as they meet our standards. Reviews are sorted mainly by booking date, and reviews with written content are prioritized. Negative reviews appear only when a property has at least two reviews.

What content is not allowed in reviews?

• References to illegal activity
• Political or religious content
• Promotional material or external links
• Personal details such as names, contact information, or payment details
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, or impersonation

Reviews must be truthful, travel-related, helpful to other guests, and written by the guest who stayed.

Can guests edit or delete their reviews?

The rules depend on the booking channel, and Holidu does not control them on external platforms.

• Holidu: Reviews cannot be modified. If a guest wants to change a review, our team must delete it and send the guest a new link.
• Booking.com: Guests can edit their review anytime until it is automatically deleted after 2 years. They must contact Booking.com.
• Airbnb: Guests can edit a review only before it is published. They must contact Airbnb.
• Vrbo: Guests must contact Vrbo directly to edit or delete a review.

How do I report a review that breaks the guidelines?

If you believe a review violates these guidelines, contact our Customer Service Team. Our local teams can help you in your language. You can also read can I delete a guest review? for more information.

How can I respond to reviews effectively?

Use your replies to give future guests useful context and to thank guests for positive feedback. Read how to write a review response for examples.

How can I improve my review score?

Consistent service and an accurate listing lead to better reviews. Learn more in how to get good reviews and why reviews are important.

Note that some reviews may be automatically translated with DeepL, and neither Holidu nor DeepL guarantees the accuracy of translations. Guest reviews reflect the opinions of guests, not Holidu. Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews.