Hosts

Review Guidelines for Hosts

Guest reviews are essential to your success as a host on Holidu. They help future guests make informed decisions and build trust in your property. This guide explains how reviews work, what standards we maintain, and how you can respond to feedback.

Understanding Reviews on Holidu

How the Rating System Works

Guests rate their stay on a scale from 1 (lowest) to 10 (highest). Your overall property rating is the average of all scores received. Guests can also provide ratings in specific categories including:

Location
Cleanliness
Description accuracy
Value for money

Guests may leave written feedback with additional details about their experience.

Who Can Leave Reviews

Reviews come from two sources:

Holidu guests: Guests who booked directly through Holidu after their stay is completed
Partner channel guests: Guests who booked via Airbnb, Vrbo, Booking.com, or other connected distribution channels

Manual bookings entered by hosts or property managers do not generate guest reviews.

Reviews vs. Replies

Understanding the difference is important:

Guest review: A guest's feedback about their stay at your property
Your reply: Your public response to a guest's review

Where to View Your Reviews

All reviews appear in your Holidu Host account. To access them:

Log in to your Holidu Host account
Go to Properties
Open Configuration → Reviews

Reviews may take up to 14 days to appear after a guest's checkout.

Review Display Across Channels

Reviews are shown on multiple platforms:

On Holidu, your overall score is displayed prominently
Full review text is visible only for Holidu bookings
Partner channels show only reviews from bookings made through that specific platform

How Reviews Are Sorted

Reviews appear in this order:

Primary sorting by booking date
Reviews with written content appear first
Negative reviews display only if your property has at least two reviews total

Review Standards and Compliance

We display all legitimate reviews—positive and negative—that meet our community standards.

Not Allowed in Reviews

References to illegal activity
Politically or religiously sensitive content
Promotional material or external links
Personal information (names, contact details, payment information)
Profanity, hate speech, threats, or sexual content
Spam, fake reviews, or impersonation

Valid Reviews Must Be

Truthful and travel-related
Helpful to other prospective guests
Written by the actual guest who stayed

Responding to Guest Reviews

You can respond publicly to reviews on most channels, including Booking.com, Airbnb, and Holidu. Use your response to:

Provide context for future guests
Address concerns professionally
Thank guests for positive feedback

Learn more about how to write effective review responses.

Reporting and Removing Reviews

If a Review Violates Guidelines

Contact our Customer Service Team if you believe a review breaks our community standards. Our local teams can assist in your language.

Guest Editing and Deletion Policies

Review modification rules vary by platform:

Holidu: Guests cannot edit reviews. Our team must delete and resend the review link if changes are needed
Booking.com: Guests can edit anytime until automatic deletion after 2 years
Airbnb: Guests may edit only before publication
Vrbo: Guests must contact Vrbo directly

Improving Your Property Rating

Want to boost your reviews? Discover strategies in our guide: How to get good reviews—a guide for Holidu hosts.

Also explore: Why are reviews important?

Important Information

Guest reviews reflect individual guest opinions, not Holidu
Holidu acts as a distributor of reviews, not a publisher
Some reviews may be automatically translated using DeepL—accuracy is not guaranteed
Hosts and partners must never post reviews on behalf of guests or offer incentives for reviews

Do you want to contact us?

We’re here to help. You can contact us directly if you need assistance or have questions.