Online Check-in - How to Connect to Alloggiati Web

If you're a holiday rental host in Italy, you're legally required to report guest information to the local police within 24 hours of arrival. Holidu's integrated guest check-in feature helps you meet this requirement efficiently. This guide will walk you through connecting your property to Alloggiati Web, the official platform managed by the Italian State Police.

Understanding Italian Guest Registration Requirements

Under Article 109 of the Consolidated Law on Public Security, all accommodation providers in Italy—including short-term rental hosts—must report guest details electronically via the Alloggiati Web portal. This legal requirement applies to all types of accommodations.

What Information Must You Collect?

For the main guest, you must collect and report:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required for them.

Important: Document Verification

You are required to verify the identification of your guests in person at check-in. Only one guest per booking needs to provide their identification document type and number. This means your guestbook will display complete document information for only one guest per booking, while document fields for others will appear empty. You can download guestbooks for your records at any time through the Holidu platform.

How Holidu Supports Your Compliance

Holidu's online check-in feature automates much of this process by:

• Collecting guest information automatically before arrival through a secure check-in link
• Simplifying data transfer to Alloggiati Web to reduce manual entry
• Notifying you if mandatory information is missing to help reduce compliance risks

While Holidu facilitates data collection, please note that you must manually upload the final guest details via the Alloggiati Web portal.

Step-by-Step Guide: Connecting Your Property to Alloggiati Web

Important: Use a Computer

This process must be completed on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets. If you're using the Holidu mobile app, ensure you have the latest version installed.

Steps to Connect

1. Open your Holidu App and navigate to "Tools", then "Online check-in".
2. You will see your list of properties. Click "Configure" next to the property you want to connect to Alloggiati Web.
3. Complete the form and select:
   • "Activate automatic sending to an authority"
   • Authority: Alloggiati Web
   • Enter your Alloggiati Web username and password
   • Enter your Web Service key (see below for instructions on finding this)
   • Click "Validate"
4. Click "Save changes" at the bottom of the form.
5. If no error message appears, your property is now successfully connected to Alloggiati Web.
6. Close the form and confirm the connection is active.

Finding Your Alloggiati Web Credentials

Retrieving Your Web Service Key

To connect your property, you'll need your Alloggiati Web username, password, and Web Service key. Here's how to find your Web Service key:

1. Log into your Alloggiati Web account on a computer.
2. Click on your account name in the top right corner.
3. Select "Chiave Web service" (Web Service Key).
4. If you already have an existing code, copy and paste it into the Holidu form.
5. If you don't have a code, click "Genera Nuovo Codice" (Generate New Code) to create one.
6. Copy the newly generated Web Service key and enter it in Holidu.

Important Security Notes

Please keep these important points in mind:

• You can only generate one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in your Holidu account.
• For additional reference, see page 28 of the Alloggiati Web Manual.

Data Transmission Timing

Once connected, Holidu automatically transmits guest data to Alloggiati Web according to this schedule:

• One-night stays: Data is transmitted at 11:00 PM on the check-in date
• Stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

Legal Compliance and Penalties

It's important to understand that failure to report guest information to the Italian authorities may result in penalties, including fines or imprisonment. By connecting your property to Alloggiati Web through Holidu, you're taking an important step toward ensuring your property remains compliant with Italian law.

Need Additional Help?

If you encounter any issues during the connection process or have questions about your guest check-in setup, our support team is here to help. Contact Holidu Customer Support for assistance with configuring your online check-in feature or any other host-related questions.