When a guest books through Holidu, they receive a series of automated messages that keep them informed and engaged from the moment they book until after their stay. This works the same way for every distribution channel, so you can focus on welcoming your guests instead of repeating routine admin tasks.

Which automated messages does Holidu send to guests?

Holidu automatically sends the following messages to guests. These are separate from any custom automated messages you set up yourself.

1. Booking Confirmation: Sent as soon as the guest completes a booking. It includes the essential details of the stay so the guest knows what to expect and how to prepare.
2. 1st Payment Confirmation: Sent once the initial payment is made. It confirms that the payment was successful and recorded.
3. Balance Payment Confirmation: Sent after the guest completes the balance payment. It confirms receipt of the full amount, so the guest has a clear record of their transactions.
4. Arrival Information: Sent before arrival. It includes the key check-in details, such as times and directions, so the guest arrives prepared and without confusion.
5. Feedback Request: Sent after the stay. It invites the guest to share their experience, which helps improve future stays and gives you valuable insight into guest satisfaction.

Why do automated guest messages matter for hosts?

These messages are pre-written and timed for the typical guest journey. Guests get clear, timely information at every step, which helps them feel confident about their stay and leads to stronger reviews, while you spend less time on manual communication.