The host cancellation policy explains when Holidu may apply a cancellation fee if you cancel a confirmed booking, how the fee is calculated, and when it can be waived. Cancellations should be a last resort. If you must cancel, act early, offer a suitable alternative where possible, and submit your request through the official process.

Why does the host cancellation policy exist?

When a host cancels a confirmed booking, or is found responsible for a cancellation under this policy, Holidu reserves the right to apply cancellation fees, except in extenuating circumstances. These measures reflect the impact that cancellations create for guests, other Holidu hosts, and Holidu, and they help maintain the reliability of the service and the trust guests place in their holiday plans.

Host cancellations may not happen often, but their consequences extend beyond a single booking:

• For guests: cancellations disrupt travel plans, create frustration, erode trust, and reduce the likelihood that they will book again.
• For hosts: cancellations can undermine credibility, harm your property's reputation, lower visibility in search rankings, and put future performance on booking channels at risk.
• For Holidu: cancellations create operational costs from managing disrupted bookings, finding replacements, and handling additional administrative work.

Learn more about the impact of cancellations and how to avoid them.

What should I do if I have to cancel a booking?

Accepting a booking is a commitment to your guest. If you are genuinely unable to honour a booking, act as quickly as possible. You can either offer an alternative property where feasible, or cancel early to limit the disruption for your guest.

Any alternative you offer should:

• Be listed on the same channel where your guest originally booked.
• Be in a similar price range and meet the same or higher standards as the original listing.

When you offer a suitable alternative, Holidu's customer support team can help coordinate with the booking channel and the guest. This helps secure the guest's acceptance and reduces the likelihood of additional charges.

When and how does the cancellation fee apply?

If you cannot offer an alternative that meets the conditions above and is accepted by your guest, Holidu reserves the right to apply a cancellation fee. The fee reflects the impact on guests and the operational costs of finding replacements and managing disrupted bookings.

The fee is calculated as a percentage of the booking amount, based on how close the cancellation is to check-in:

If the calculated fee is less than €50, it is adjusted to a minimum of €50.

What is the booking amount?

The booking amount is the total cost your guest agrees to pay when confirming a booking. For you, this amount determines your expected payout, minus any applicable platform fees or deductions.

Example of how the cancellation fee is calculated

The following examples are hypothetical and are provided to illustrate how the policy works. Your actual fee depends on your booking amount and the exact timing of your cancellation.

• Booking amount €1,000, cancelled 20 days before check-in: 10% applies, so the fee is €100.
• Booking amount €400, cancelled 36 hours before check-in: 25% applies, so the fee is €100.
• Booking amount €200, cancelled 45 days before check-in: 5% would be €10, but the minimum fee of €50 applies.

When might the cancellation fee be waived?

Extraordinary situations can happen. In cases involving major disruptive events or other valid circumstances beyond your control, Holidu may waive the fee.

If you believe your situation qualifies for a waiver, share supporting evidence. Holidu's customer support team, supported by your local Holidu team, will review it carefully before making a final decision. Learn more about qualifying circumstances and how to request a waiver.

How do I submit a cancellation request?

Before requesting a cancellation, we strongly recommend that you consider the full impact beyond just the fee.

If you still wish to proceed after reviewing the consequences, submit your cancellation request here. Cancellations are only legally valid when submitted through the process described on this page. Requests sent by email or through other channels will not be accepted.